Join the Refrigeration Mentor Hub here Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses In this conversation, we're taking a behind-the-scenes look at tech support with Andrew Merritts from Pro Chiller. Andrew shares some awesome tips for technicians based on common tech support calls he receives on everything from checking glycol concentration, valve troubleshooting, and maintaining superheat and subcooling levels. We also discuss best practices for chiller operation and how to best communicate with and leverage remote support for better troubleshooting in the field. In this episode, we cover: -Technical support insights and processes -Common technical support scenarios -Glycol systems -Advanced troubleshooting techniques -Andrew's most challenging support calls -Tips for better technical support calls -Chiller tech support tips Helpful Links & Resources: https://prochiller.com/ Episode 269. An Inside Look at Tech Support with Premnath Kangatharan of Danfoss Episode 95. The Growth of Transcritical CO2 Chillers

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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