Bad Band Names, Set List Dramas and Failed Comebacks
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What do Octopus Energy's flower gestures tell us about customer care?
The rest is entertainment is presented by Octopus Energy. Now, flowers, Richard, are a very important part of show business.
And there is a reason we're talking about flowers. As always with Octopus Energy, they do very interesting things for their customers. We will get to what they do with flowers. But yes, it's sort of the currency that runs everything.
Yeah. I mean, in The Bachelor, it's actually part of the format, right? The rose ceremony. So that flower is really earning its money.
Yeah. Can you imagine the person, by the way, there will be a rose wrangler on that show who has to make sure that the roses are absolutely perfect. That's like a completely full-time job.
Also a full-time job doing flowers for Elton John.
Oh my goodness.
One of the great lines in a court case ever when one of his managers was accused of ripping him off and they discovered in court that he'd spent £293,000 on flowers in 20 months. QC was like, sorry, how's that possible? He said, I like flowers.
Now, shall we get on to Octopus Energy? They have a sort of committed team who always look after your account. So if you get an email from them, it's the same people. But also they get to know you so well that sometimes they'll understand if you're going through a hard time. And what they will do is they will send you flowers.
It's not an apology. It's just because someone was going through something and you get your flowers.
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Hello, and welcome to this episode of the Rest is Entertainment Questions and Answers Edition.
I'm Marina, hi. And I'm Richard Osman. Hello, listeners. Hello, Marina. Hi, Richard. How are you? I'm very well, thank you. Should we get straight on? Get into it. With our first question. We don't muck about. No. That's the thing. No. Some podcasts, they'll do like 10 minutes of bants. This, no, we are absolutely straight in.
Bants will come later. It will be integrated into the answer.
Bants included. Exactly. Our first question is from Niall Donnelly. Thank you, Niall. Niall says, Becky Hill got booed off stage at Transmit Festival for choosing to only play her new music and no hits. Absolute textbook stuff.
is this ever acceptable at a festival do you think audiences should get a say in a musician's set list two two different questions there yeah two different answers okay first of all becky hill did say i'm not a jukebox bear with her actually because i think that's quite interesting what she does say she said i wanted to bring a new and exclusive exclusive 30 minute set of brand new music to the festival crowd unannounced and i thought it'd be a great opportunity to play the new music i've been working so hard on and that i personally love so much She then said, it was amazing to have such a captive audience who wanted to hear the new stuff too. Captive audience. I don't think they did necessarily.
But she said, I said on stage how difficult it is to transition into a new single and new music and new albums.
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