The Retail Exchange podcast

Event Review: NRF Big Show 2026

07 Feb 2026

Contributed by Lukas

Host Karl McKeever reports from NRF 2026, Retail’s Big Show, in New York City. At the start of a franticly busy three days in the Big Apple, we brin...

In Focus Ep26: Online Luxury Retail CX

14 Nov 2024

Contributed by Lukas

In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series, recorded live at Fortnum & Mason’s flagship store in...

The Interview: Printemps Chief Executive, Jean-Marc Bellaiche

26 Jul 2024

Contributed by Lukas

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Jean-Marc Bellaiche, CEO at Parisian-based luxury department ...

The Interview: Shein Global Head of Strategy, Peter Pernot-Day

19 Jun 2024

Contributed by Lukas

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Peter Pernot-Day, Head of Global Strategy & Corporate Aff...

In Focus Ep25: Digital in Retail

23 May 2024

Contributed by Lukas

In Focus | Digital in Retail. On the latest episode of our In Focus series, presented by Trust, we sit down in conversation with John Lewis ...

The Interview: HAVI Director of Product Innovation, Chris Lipari

19 Mar 2024

Contributed by Lukas

The Interview | Host Karl McKeever sits down in conversation with Chris Lipari, Director of Product Innovation at HAVI.If there is one business where ...

In Focus Ep24: Online Marketplaces

26 Feb 2024

Contributed by Lukas

In Focus | Lightspeed Commerce. Channel connectivity is nothing new. Advanced automation is now everywhere. Combine the two, and sales channels will n...

The Interview: Brompton Bicycles Head of Marketing NA, Dawn Fichot

20 Feb 2024

Contributed by Lukas

In this episode of The Interview Series, host Karl McKeever is joined in conversation by Dawn Fichot, Head of Marketing North America for iconic Briti...

The Interview: Kmart Australia Managing Director, Ian Bailey

13 Feb 2024

Contributed by Lukas

In this episode of The Interview Series, host Karl McKeever sits down with Ian Bailey, Managing Director of Kmart Group Australia.With over 450 stores...

The Interview: Camper Global Retail Director, Isabelle Aberman

08 Nov 2023

Contributed by Lukas

In this episode of The Interview Series, host Karl McKeever travels to Barcelona to sit down with Isabelle Aberman, Global Retail Director for iconic ...

The Interview: Sprinter Creative Director, Eduardo Recio

13 Oct 2023

Contributed by Lukas

In this episode of The Interview Series, host Karl McKeever travels to Barcelona to sit down with Eduardo Recio, Creative Director eCommerce & Ret...

The Interview: Vuori VP of International, Andy Lawrence

14 Jul 2023

Contributed by Lukas

In this episode of The Interview Series, host Karl McKeever is joined by Andy Lawrence, VP of International of US-based athletic clothing brand, Vuori...

Event Review: World Retail Congress

07 Jun 2023

Contributed by Lukas

Event Review: World Retail Congress 2023 - In this episode, we bring you more highlights from World Retail Congress 2023.As the retail industry’s be...

The Interview: The Estée Lauder Companies Inc. VP Innovation & Technology, Ophelia Ceradini

19 May 2023

Contributed by Lukas

The Interview: The Estée Lauder Companies Inc. - In this episode, host Karl McKeever is joined by Ophelia Ceradini Vice President of Digital Technolo...

Event Review: Shoptalk Europe 2023

11 May 2023

Contributed by Lukas

Event Review - Shoptalk Europe 2023 - Ep03: in the final of our daily podcast episodes from Shoptalk Europe 2023 in Barcelona, host Karl McKeever pick...

Event Review: Shoptalk Europe 2023

11 May 2023

Contributed by Lukas

Event Review - Shoptalk Europe 2023 - Ep02: in the second of our daily podcast episodes from Shoptalk Europe 2023 in Barcelona, we pick our way throug...

Event Review: Shoptalk Europe 2023

09 May 2023

Contributed by Lukas

Event Review - Shoptalk Europe 2023 - Ep01: In this latest episode of The Retail Exchange podcast, host Karl McKeever brings you highlights from the f...

Event Review: World Retail Congress

09 May 2023

Contributed by Lukas

Event Review: World Retail Congress 2023 - In this episode of The Retail Exchange podcast, host Karl McKeever brings you highlights from World Retail ...

The Interview: Hollister Co. Snr Director Brand Marketing Strategy, Jacee Scoular

28 Apr 2023

Contributed by Lukas

The Interview: Hollister Co. - The Interview: Hollister Co. In this episode of The Interview Series, host Karl McKeever is joined by Jacee Scoular, S...

The Interview: IKEA US Head of Home Furnishing Identity & Retail Design, Seana Strawn

20 Apr 2023

Contributed by Lukas

The Interview: IKEA - In this episode of The Interview Series, host Karl McKeever is joined by Seana Strawn, Head of Home Furnishing and Retail Design...

Event Review: Retail Week Live 2023

20 Apr 2023

Contributed by Lukas

Event Review: Retail Week Live 2023 - In this episode of The Retail Exchange podcast, host Karl McKeever brings you highlights from Retail Week Live 2...

The Interview: FitFlop CTO Sal Usmani

14 Apr 2023

Contributed by Lukas

The Interview: FitFlop. In this episode of The Interview Series, host Karl McKeever is joined by Sal Usmai, CTO of ergonomic and wellness footwear bra...

The Interview: Neighborhood Goods CEO and co-founder Matt Alexander

04 Apr 2023

Contributed by Lukas

The Interview: Neighborhood Goods: In this episode of The Interview Series, host Karl McKeever is joined by by Matt Alexander, Co-Founder and CEO of N...

The Interview: Organic Garden CEO and co-founder, Martin Wild

27 Mar 2023

Contributed by Lukas

The Interview: Organic Garden: In this episode of The Interview Series, host Karl McKeever is joined by Martin Wild, founder and CEO of Germany-based ...

The Interview: Dickies Global VP of Digital Strategy, Calvin Anderson

21 Mar 2023

Contributed by Lukas

The Interview: Dickies: In this episode of The Interview Series, host Karl McKeever is joined by Calvin Anderson, Global VP of Digital Strategy for VF...

In Focus Ep23: Retail Automation

14 Mar 2023

Contributed by Lukas

In Focus: Retail Automation.Are robots taking over the retail industry? E-commerce had a transformative effect on retail operations but now the boomin...

In Focus Ep22: Customer Data Platforms

28 Feb 2023

Contributed by Lukas

In Focus: Host Karl McKeever sits down with Citizen Watch VP Customer Insights & Data Management, Rob Harvath, and Amperity Chief Customer Officer...

The Interview: Fabletics SVP Head of Retail, Ron Harries

30 Jan 2023

Contributed by Lukas

The Interview: Fabletics: In this episode of The Interview Series, host Karl McKeever is joined by Ron Harries, SVP Head of Retail at Fabletics.2023 ...

Event Review: NRF Big Show 2023

25 Jan 2023

Contributed by Lukas

Host Karl McKeever reports from NRF 2023, Retail’s Big Show, in New York City. We bring your highlights from the Javits Convention Center, where ret...

Event Review: NRF Big Show 2023

24 Jan 2023

Contributed by Lukas

Host Karl McKeever reports from NRF 2023, Retail’s Big Show, in New York City. We bring your highlights from the Javits Convention Center, where ret...

Event Review: NRF Big Show 2023

17 Jan 2023

Contributed by Lukas

Host Karl McKeever reports from NRF 2023, Retail’s Big Show, in New York City. At the start of a franticly busy three days in the Big Apple, we brin...

The Interview: Warner’s Gin CEO and co-founder, Tom Warner

03 Nov 2022

Contributed by Lukas

The Interview: Warner’s Gin: In this episode of The Interview Series, host Mark Faithfull is joined by Tom Warner, co-founder & CEO of Warner’...

The Special: US Retail

28 Oct 2022

Contributed by Lukas

The Special: In this episode of The Special, host Karl McKeever is joined in our Manhattan studio by Laura Lewi, associate and senior designer at glob...

The Interview: Spotify Head of Industry – Retail Vertical, John Gregory

21 Oct 2022

Contributed by Lukas

The Interview: In this episode of The Interview Series, host Karl McKeever is joined by John Gregory, Head of Industry – Retail Vertical at Spotify....

The Interview: C&A Europe – Director Global Sustainability, Aleix Gonzalez

14 Oct 2022

Contributed by Lukas

The Interview: C&A Europe In this episode, host Karl McKeever sits down with Aleix Gonzalez Director Global Sustainability at C&A Europe Direc...

The Interview: Majid Al Futtaim – Retail, CEO Hani Weiss

06 Oct 2022

Contributed by Lukas

The Interview: Majid Al Futtaim – Retail: In this episode, host Karl McKeever is joined in conversation by Hani Weiss, Chief Executive Officer of Ma...

The Interview: UGG, VP of Global Marketing Carole Diarra

29 Sep 2022

Contributed by Lukas

The Interview: UGG: In this episode, host Karl McKeever is joined in conversation by the Vice President of Global Marketing for global lifestyle ...

The Interview: Frugi, Chief Executive Officer Sarah Clark

05 Sep 2022

Contributed by Lukas

The Interview: Frugi: In this episode, host Mark Faithfull is joined by Sarah Clark, CEO of UK organic clothing brand, Frugi. We to explore how sustai...

The Special: Ukraine Crisis

02 Sep 2022

Contributed by Lukas

In this special episode, we look at one of the biggest supply chain challenges to affect both retail and global food supplies, in decades. Russia’s ...

The Interview: LIFVS, co-founder and COO Daniel Lundh

13 Jul 2022

Contributed by Lukas

In this episode, host Karl McKeever is joined by LIFVS co-founder and COO Daniel Lundh to explore the story behind Europe’s largest unstaffed grocer...

In Focus: Customer Loyalty

30 Jun 2022

Contributed by Lukas

In this episode, we explore the importance of taking time to foster loyal and lasting customer relationships. Host Karl McKeever sits down with Gousto...

The Interview: Boots UK, Chief Information Officer Rich Corbridge

21 Jun 2022

Contributed by Lukas

In this episode, host Karl McKeever is joined by Boots UK CIO Rich Corbridge and Director of IT – Customer and Category, Jennifer Duffy.A stapl...

Event Review: Shoptalk Europe 2022 Roundup

17 Jun 2022

Contributed by Lukas

Host Karl McKeever looks back at what was on show at Shoptalk Europe 2022 in London. We hear from the heads of some of Europe's leading retailers and ...

The Interview: Coresight Research, founder & CEO Deborah Weinswig

06 Jun 2022

Contributed by Lukas

In this episode, host Karl McKeever is joined by Coresight Research founder and CEO, Deborah Weinswig to explore the disruptive trends and priorities ...

Event Review: Retail Week Live 2022 Roundup

01 Jun 2022

Contributed by Lukas

In this episode of The Retail Exchange podcast, Karl McKeever and Mark Faithfull bring you highlights from the annual Retail Week Live festival, as we...

The Interview: Zalando, VP Direct to Consumer Carsten Keller

21 May 2022

Contributed by Lukas

In this episode, host Karl McKeever is joined by Dr Carsten Keller, VP Direct to Consumer of fashion e-tailing giant, Zalando. Founded in 2008, the on...

The Interview: Unilever, Chief Customer Officer Claire Hennah

13 May 2022

Contributed by Lukas

in this special episode of The Interview Series, as we look ahead to Retail Week 2022 later this month, host Karl McKeever sits down with in conversat...

The Interview: Retail Trust

12 May 2022

Contributed by Lukas

In this episode, host Mark Faithfull returns to the important issue of wellbeing, as we mark Mental Health Awareness Week and the Retail Trust’s Tog...

In Focus: Beauty Retail

10 May 2022

Contributed by Lukas

In this episode, we explore how the beauty industry can capitalise on the booming consumer demand to feel good again, by bringing joy and discovery to...

The Interview: Pandora, SVP Omnichannel Retail Kate Walsh

04 May 2022

Contributed by Lukas

In this episode, host Karl McKeever is joined by Kate Walsh, SVP Omnichannel Retail for Pandora.As it celebrates 40 years in business, Pandora remains...

Event Review: World Retail Congress 2022 Roundup

29 Apr 2022

Contributed by Lukas

In this latest episode of The Retail Exchange podcast, Karl McKeever and Mark Faithfull host a special edition, reporting from World Retail Congress 2...

In Focus: Employee Wellbeing

15 Apr 2022

Contributed by Lukas

In this episode, host Mark Faithfull talks wellbeing, a subject that has come increasingly to the forefront of society and retail is consciousness fol...

In Focus: Digital Retail Signage

07 Apr 2022

Contributed by Lukas

In the second of our two-part special exploring innovation in digital signage technology, we come from the amazing space that is Samsung KX, in Coal D...

In Focus: Digital Retail Signage

05 Apr 2022

Contributed by Lukas

In the first of a two-part special, we bring you insight and opinion from senior retail industry professionals on how technology is shaping retail’s...

In Focus: Ethics Work

31 Mar 2022

Contributed by Lukas

Rising demand for ethical products is also seeing a rise in innovative entrepreneurs and businesses who are going above and beyond to balance purpose ...

The Interview: Little Moons, CEO & co-founder Vivien Wong

29 Mar 2022

Contributed by Lukas

In this episode of The Interview series, host Karl McKeever sits down with Little Moons CEO and co-founder Vivien Wong.Vivien Wong and her brother How...

The Interview: Joe & Seph’s, Director & co-founder Paul Sopher

24 Mar 2022

Contributed by Lukas

In this episode of The Interview series, recorded at Spring Fair 2022, host Mark Faithfull sits down with Paul Sopher, co-founder of gourmet popcorn b...

The Interview: British Independent Retailers Association CEO Andrew Goodacre

07 Mar 2022

Contributed by Lukas

In this episode of The Interview series, recorded at Spring Fair 2022, host Karl McKeever is joined by British Independent Retailers Association CEO A...

The Interview: Green & Black’s, co-founder Jo Fairley

26 Feb 2022

Contributed by Lukas

In this episode of The Interview series, host Karl McKeever is joined by Green & Black’s co-founder Jo Fairley as she shares her experience of f...

Event Review: Spring Fair 2022

19 Feb 2022

Contributed by Lukas

In this special episode, The Retail Exchange reports from Spring Fair at the NEC Birmingham, to bring you a review of the flagship four-day wholesale ...

The Interview: Mintel, director of trends EMEA Simon Moriarty

22 Jan 2022

Contributed by Lukas

In this episode of The Interview series, host Karl McKeever is joined by Mintel director of trends EMEA Simon Moriarty as we preview Spring Fair 2022....

The Interview: Pets at Home, chief people & culture officer Louise Stonier

04 Jan 2022

Contributed by Lukas

In this latest episode of The Interview from The Exchange podcast, Karl McKeever sits down with Pets at Home chief people & culture officer Louise...

The Interview: BOXPARK founder Roger Wade

10 Dec 2021

Contributed by Lukas

In this latest episode of The Interview from The Exchange podcast, Karl McKeever sits down with BOXPARK founder Roger Wade and London Designer Outlet ...

The Special Live

17 Nov 2021

Contributed by Lukas

In this latest episode of The Retail Exchange podcast, Karl McKeever hosts a special edition from Retail Week Live 2021 in London. After months of enf...

Event Review: Retail Week Live 2021 Roundup

28 Oct 2021

Contributed by Lukas

In this latest episode of The Retail Exchange podcast, Karl McKeever hosts a special edition from Retail Week Live 2021 in London. After months of enf...

In Focus: Fashionably Agile

17 Jun 2021

Contributed by Lukas

It’s certainly been a year of hyper-speed development in the world of e-commerce. The pandemic presented countless challenges for those working in o...

The Interview: Costa Coffee, Global Creative Design Lead Adam Dunt

19 Feb 2021

Contributed by Lukas

For many, having a place to enjoy a good cup of coffee is seen as a vital part of daily and community life. One of the most beloved brands in the UK i...

The Special: 2020 Year in Review

29 Dec 2020

Contributed by Lukas

As 2020 rolls to a close, our final podcast episode of the year reflects on the year that was. A year in retail, like no other.If you were trying to e...

The Special: Moveable Feast

08 Dec 2020

Contributed by Lukas

In the final episode of ‘The Special’ from The Retail Exchange podcast, we discuss this year’s explosive growth in grocery eCommerce retail, and...

The Special: Retail Unwrapped

27 Nov 2020

Contributed by Lukas

In this latest episode of ‘The Special’ from The Retail Exchange podcast, we look at the business of 25 December ahead of what will be a very diff...

The Special: Has it Clicked?

18 Nov 2020

Contributed by Lukas

In this latest episode of ‘The Special’ from The Retail Exchange podcast, we reflect on key developments in the world of eCommerce in recent month...

The Interview: Hotel Chocolat, CEO and co-founder Angus Thirlwell

23 Oct 2020

Contributed by Lukas

Listeners with a sweet tooth will likely already be familiar with the Hotel Chocolat brand. Started in 1993, it has charmed UK shoppers with its metic...

The Interview: Falabella, director of sustainability Pamela Lagos

30 Jul 2020

Contributed by Lukas

Retailers are sometimes accused of pursuing surface-level? initiatives, designed to satisfy PR metrics rather than deliver real change. That cannot be...

The Interview: Birchbox

18 Jun 2020

Contributed by Lukas

To many, buying makeup can be confusing, expensive, and inconvenient. Birchbox founders Hayley Barna and Katia Beauchamp thought so too. A decade ago,...

The Interview: Enjoy, Chief Executive Officer Ron Johnson

11 May 2020

Contributed by Lukas

During the COVID-19 pandemic, some of the products consumers care about the most are the ones that are keeping them connected. With brick and mortar s...

The Special: Retail Wellbeing

06 Apr 2020

Contributed by Lukas

The phrase ‘Wellbeing’ has become commonly adopted in recent years. But it has taken on increased significance and importance for retailers and em...

The Special: Braking Point

03 Apr 2020

Contributed by Lukas

Retailers across Europe have acutely impacted by the pandemic in recent weeks. Less so in North America: Until now. To find out more about the unfoldi...

The Special: New Normal?

02 Apr 2020

Contributed by Lukas

The global Covid-19 pandemic is first and foremost a health emergency. But it is also an economic crisis, causing astonishing turmoil for retailers ar...

The Special: Feed the Nation

30 Mar 2020

Contributed by Lukas

No one has ever seen anything like this. An unprecedented crisis demands unprecedented responses. In our first episode of ‘The Special’ series, we...

The Interview: Foot Locker

16 Mar 2020

Contributed by Lukas

Best known for his work with brands such as Foot Locker, Starbucks, Verizon and Nike, Kambiz Hemati embodies the serenity that permeates the retail sp...

Event Review: EuroShop 2020

09 Mar 2020

Contributed by Lukas

In case EuroShop is not on your regular shopping list of trade fairs, it’s the world’s biggest retail expo. Across the four-day event, more than 1...

The Interview: HEMA

28 Feb 2020

Contributed by Lukas

In this latest episode of The Interview Series retail podcast HEMA CEO, Tjeerd Jegen, joins us for an exclusive chat ahead of his talk at Re...

The Interview: OKA

21 Feb 2020

Contributed by Lukas

In this special episode of The Interview from The Retail Exchange podcast, our host Ben Bland looks ahead to Retail Week Live 2020 with Sarah Clark –...

Episode 12: Results Business

24 Jan 2020

Contributed by Lukas

In this special roundtable episode from The Retail Exchange podcast, we’re in New York for NRF Big Show 2020 as guest host Karl McKeever talks retai...

The Special: Retail Sustainability

29 Dec 2019

Contributed by Lukas

In autumn 2019, The Retail Exchange partnered with World Retail Congress to record a series of special roundtable podcast episodes, explorin...

The Special: Consumer Behaviour

28 Dec 2019

Contributed by Lukas

In autumn 2019, The Retail Exchange partnered with World Retail Congress to record a series of special roundtable podcast episodes, explorin...

The Special: Retail Technology

27 Dec 2019

Contributed by Lukas

In autumn 2019, The Retail Exchange partnered with World Retail Congress to record a series of special roundtable podcast episodes, explorin...

The Interview: Rituals Cosmetics

18 Dec 2019

Contributed by Lukas

Rituals believes that happiness can be found in the smallest of things. Inspired by the wisdom and ancient traditions of Asian cultures, the Dutch-bas...

The Interview: Macy’s

28 Nov 2019

Contributed by Lukas

In this special episode, guest host Karl McKeever travels to New York for an exclusive interview with Macy's national director of window presentation,...

The Interview: Allbirds

26 Nov 2019

Contributed by Lukas

Launched back in 2015, Allbirds is a booming shoe brand with sustainability at its heart. The San Francisco-based startup may only be four years old b...

The Interview: HSBC

14 Nov 2019

Contributed by Lukas

In an exclusive interview, recorded at Tech Festival 2019, host Jason Bradbury sits down with Josh Bottomley, global head of digital, data and de...

The Interview: V-Mart

12 Nov 2019

Contributed by Lukas

Host Ben Bland sits down with V-Mart chief operating officer, Samir Misra, to discover more about the country's economic boom, the retailer's high vel...

The Interview: Samsung KX

07 Nov 2019

Contributed by Lukas

The Samsung KX concept in London’s Coal Drops Yard is taking brand experience in the physical space to another level. This is not a shop. It’s a p...

The Interview: Cheil

06 Nov 2019

Contributed by Lukas

In this episode, special guest host Jason Bradbury sits down with David Coombs, head of strategic services at Cheil UK to talk about the changing face...

The Interview: thredUP

31 Oct 2019

Contributed by Lukas

In this special episode, guest host Karl McKeever travels to San Francisco for an exclusive interview with thredUP president Anthony Marino. We also c...

The Interview: Three UK

24 Oct 2019

Contributed by Lukas

In an exclusive interview, recorded at Future Stores 2019, host Martin Popplewell sits down with Three UK Head of Omnichannel & Digital First, Gra...

The Interview: Unrobe

03 Oct 2019

Contributed by Lukas

Dutch clothing label Unrobe is a new sustainable fashion brand on a mission to dress people by 'undressing' the fashion industry. Host Ben Bland caugh...

The Interview: Happy Socks

23 Sep 2019

Contributed by Lukas

Recorded at World Retail Congress 2019, host Ben Bland meet the brand's Head of Retail Aleksander Milenkovic, to learn more about this unorthodox, fun...

The Interview: Riverford Organic

06 Sep 2019

Contributed by Lukas

In an exclusive interview, recorded at the World Retail Congress 2019, our host Ben Bland is joined by Riverford Organic Farmers' founder, Guy Singh-W...

The Interview: British Retail Consortium

06 Aug 2019

Contributed by Lukas

In an exclusive interview, recorded at the World Retail Congress 2019, host Ben Bland sits down with Helen Dickinson, chief executive of the British R...