When faced with new challenges, your ability to adapt will determine whether you succeed. In the past 12-18 months, the market has undergone a massive shift. In today’s episode, you’re going to get the facts you need to respond. Your host Donald Kelly sits down with Kate Ahlering (CRO at Calendly) to talk about how automation can save you time and energy so you can apply your focus to the moments that matter. Challenges In the Current Market The game has changed from placing importance on “growth at all costs” (2020–2021) to “path to profitability” (2022-present). There is a lot more scrutiny from buyers on all types of investment. The path to profitability needs to be clear at the outset. The silver lining: sales organizations get to hone their craft, become more focused, and improve beyond what they’ve been able to offer in the past. Speed of Sales Cycle When balancing personalization with automation, some steps in the process require a more personalized approach than others. Find the parts you can automate. If a customer is already on your website, they’re ready to talk to you at that moment – most don’t want to send a lot of e-mails back and forth. Calendly Routing allows customers to easily book meetings with you from your website, cutting down the amount of time they spend in your pipeline. Getting the Right Meetings Booked Team selling is becoming increasingly common. Streamlining the booking process for collaborative meetings helps your customer get scheduled painlessly. Standardizing the process to whatever extent you can helps give your customers a consistent experience, and makes your process more scalable. Expansion Using Automation There’s nothing wrong with doubling down on your base, but must also demonstrate your value to that base or offer more value. Use analytic suites to become more educated on what works and improve conversion based on data. HackerOne, a global cybersecurity company, implemented Calendly and scheduled 114% more meetings while streamlining their process by 600 hours. “If you haven’t already, take a look at your customer life cycle map. What are the points in time that you really want to engage your customer? What are those high value conversations? What are those inflection points that are so critical? And [ensure] that you have the right amount and the right blend of personalization and automation to ensure that those moments happen.” – Kate Ahlering Resources https://calendly.com/ – Get started with a FREE trial Connect with Kate Ahlering on LinkedIn The Brevet Group: 21 Mind-blowing Sales Stats - check out this website for helpful stats Ahlering refers to How CI Assante Wealth Management Achieved 323% ROI with Calendly - Case...

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