People skills are one of the most important skills we can develop as dentists and business owners. Whether it’s putting nervous patients at ease or recruiting with staff, being able to quickly read and communicate well with people is a key skill for us. In this episode, I’m joined by Alan Stevens, who is an International Profile and Communications Specialist. He is regularly featured on National TV, Radio and in the World’s Press, profiling the likes of our leading politicians, TV and sports stars as well as Britain’s Royalty. He is an authority in reading people; what they are not saying, what they are attempting to conceal and how they are likely to behave in given situations. All of this through recognising the unconsciously leaked indicators of concealment and deceit as well as the indicators of a person’s conscious preferred behaviours and personality. With over 30 years accumulating experience, and skills in training and coaching, counselling, psychometric profiling, neuro-linguistic programming (NLP), body language, micro and subtle expressions and reading personality traits, Alan believes that all aspects of human relations and interactions are improved when you can read people accurately. Having these skills today, more than ever before, can determine the future success of your business and your personal relationships. Alan conducts training for businesses and organisations in team building, sales training, negotiations and recruitment skills. Alan also works with educators to increase their people reading skills around social-emotional intelligence, and to assist students to find careers that suit their personalities. In this episode, we discuss: 7:06: What leadership skills you should develop 9:42: How to facially profile someone to better connect with them 11:48: How we as dentists can use facial profiling with our patients, coworkers etc., 17:36: Ways you can integrate facial profiling with psychometric evaluation 24:31: How to use facial profiling to deal with anxious patients specifically 27:00: Using facial profiling to build trust and improve patient retention And more. Find out more about Alan Stevens http://www.alanstevens.com.au

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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