Most leaders don't struggle with effort—they struggle with clarity. 👉 Follow the show so you don't miss conversations like this. In a world where teams are stretched and expectations are high, many leaders hesitate to say what needs to be said. That hesitation comes at a cost—performance stalls, resentment builds, and strong people walk away. In this conversation, Jeff Hancher breaks down how to give honest, firm feedback without damaging trust—and why it's one of the most important leadership skills today. What You'll Learn • Why avoiding feedback quietly destroys performance and morale • The difference between firm feedback and harsh leadership • How to "earn the right" before having tough conversations • The 3 types of feedback—and when to use each one • How strong leaders balance expectations, feedback, and accountability Sponsors & Partners • Notion.com/tony — AI-powered workspace for notes, docs, and projects. • Shopify.com/tony — Build and scale your business. Start your $1/month trial. • For sponsorship opportunities, email [email protected] About Jeff Hancher Jeff Hancher is an executive coach, keynote speaker, and USA Today bestselling author of Firm Feedback in a Fragile World. After 24 years in a Fortune 500 company—earning 12 promotions and developing dozens of leaders—he now helps organizations build high-performance cultures through clear, effective communication and leadership accountability. Listen or read the full episode now: 👉 https://tonydurso.com/podcast/firm-feedback-that-builds-trust-and-stronger-teams/ Get more insights like this — join the Elite Entrepreneurs newsletter: 👉 tonydurso.com/news Full transcript available below for readers who prefer to follow along.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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