BE YOUR BEST CUSTOMER - ARE YOU YOUR OWN LARGEST CUSTOMER? No one is talking about this. If you own a letting agency, sourcing business, SA management company, development company etc then this one is for you. When we start service based business it is normally to service ourselves first, before we know it we have a number of external customers to look after as well as ourselves. As your business grows and develops, so should the way you manage yourself as a customer to your own business. Get this wrong and you will end up with a demotivated team, a lack of financial clarity, and a business that you cannot scale. Get this right and scale a standalone business with a saleable value. What price will you charge yourself? How should your service levels differ from those of your clients? How do you ensure tax is optimised? Set this up once, and set it up right. Be your best customer and ensure your business continually drives improvement week in week out.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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