Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER Last Saturday we kicked off the year from a sales perspective with Coach Claudio Encina. Today we look at the PM/Leadership angle with one of our favourite industry experts, Hannah Gill. As the MD of one of Australia's largest rent rolls at Independent with a team of 60 staff, Hannah has been at the forefront of change and innovation in property management for many years. She is also one half consulting firm Gill + Hooper, who are our Street MBA tour directors.In this podcast, Hannah and I talk all things property management including people, culture, rent roll growth and profitability. Some of the topics we discussed include: The changing expectations of staff and clients in property management and how to deal with thoseWhere to find new landlords and how to make the BD process more efficientThe issue of training with tight budgetsA huge shift in PM - Hannah says there is a new entrepreneurial spirit gaining traction in the industry which Hannah says is really excitingGrowth - the different strategies for 'more doors' or 'more value per door'PM Technology 'stacks' - the simple way to understand your tech cost 'per property' and profitabilityThe concept of change fatigue and why it could be a real problem for your teamBalancing automation, the human touch, and outsourcingWhat to do before outsourcing ' low-value tasks'Hannah's approach to efficient 1:1s and motivating her teamWhy Hannah is not a fan of email for relationship building!Developing staff and keeping them engaged in the business (rather than leaving!)Hannah's culture playbook and how that creates leaders amongst the whole team. Plus much much more! Connect with Hannah Gill IndependentGill + Hooper Gill + Hooper on FacebookGill + Hooper on Instagram Links and Resources Mentioned Street MBA - Book ticketsTakeaways from Street MBA Adelaide, Melbourne, Sydney, BrisbaneHannah Gill - EPM cover story- Beyond Business DevelopmentRichard Koch - "Action drives out thought'Brene Brown - Daring GreatlySimon Sinek - The Infinite Game

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