Usually, things are never as bad as you think they're going to be. Fundamentally, if you just stay present to right now, the worst thing that's happened is, it's done. Move on. If you're working in the future and you're constantly in a place that hasn't occurred yet, it really just is all make-believe. The only thing I'm ever certain of is right now. The Leadership Diaries: Samantha McLean talks to Michael Love, Director of Love & Co, about his family's history in real estate, what he has learned from his father and grandfather on service and 'giving back', how he employs and retains the best staff and his advice for fellow industry leaders. 'Elevate' is the official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind the scenes coaching, news analysis, exclusive interviews, technology, and more to help you list more, sell more, and elevate your results. Want more from this episode? Get access to the full episode guide, quick video tips, tools and more by joining our community or becoming a subscriber JOIN COMMUNITY (FREE!) BECOME A SUBSCRIBER To subscribe on iTunes, click here.To subscribe on Stitcher, click here.Episode host: Samantha McLeanSpecial guest: Michael Love Michael will be speaking at the ARPM conference on August 19-20 in Sydney. For more information visit arpmconference.com.au SHOW NOTES / LINKS 01:30 Michael's decision to enter real estate and his family's history in the industry.02:30 His first open home at 12 years of age.03:30 What Michael learned from his grandfather when launching their first office 04:30 "We need to make sure that we're always offering a good service to our clients. I think that is often a fundamental piece when making a business decision. 'How will this benefit our clients?'" 05:45 Love & Co's Love Our North book and what Michael has learned from his father. 06:30 "Something that was instilled in my father and instilled in me is, leave a little bit in it for the next person. There's enough there for everybody... you don't have to milk everything." 07:30 “The way that we stay connected with our community is very much around, ‘What can we offer the community [that's] of value?’”09:00 How Michael manages staff retention.11:00 Rebranding Love & Co in 2011, what led to this decision and how it was done. The Leadership Diaries 12:30 What Michael does to set himself up for success for the day13:00 Who Michael is learning from right now13:30 Where great ideas come from within Michael's business14:30 Michael's values-based 'test' for employing the best staff: "If they're not somebody that I would feel comfortable [with] to go and pick my little boy up from school, or from Kinder, then they don't have the values to work in our team."15:30 The most important characteristic that he thinks every leader should have16:00 Advice for leaders replicating someone else, rather than true to themselves. 17:30 "Any advice is good advice. It's the ability to process and determine whether that's going to suit me right now." 20:00 Michael's goals for the next 12 months.

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