This episode of the Elevate podcast is brought to you by Connect Now Do you want to go behind the scenes of how the Owner of Century 21 Australia and Better Homes & Gardens Real Estate pivoted to stay ahead of the curve in COVID-19? In this episode of the Elevate podcast, Charles Tarbey explains how the business went back to basics at an operating level during COVID, why a scoring system is the next prospecting foot forward and and why it’s essential for agents to collect feedback during an open home. Charles also reveals the forward-thinking that led him to purchase another franchise, why joining forces with Better Homes and Gardens Real Estate was better than being its competition and how different styles attract different agents. Charles also explains why helping local communities is the economic silver lining we’ve been hoping for and why there’s no slowing him down any time soon. In this episode Samantha and Charles also discuss: Why capturing and cleansing data is the key to unlocking potential prospectsHow educating clients and maintaining a third party position will ensure all bases are covered Why isolating every objection and understanding clients’ feedback is essentialWhy transparency when closing a transaction is instrumental in the satisfaction of both parties How Zoom can be just as effective (if not more) as face-to-face communication How turning a franchise from competition into an alliance is the best foot forwardWhy it’s important the relationship between property manager and tenant remains consistent and open for communication. Resources Century21Better Homes and Gardens Real EstateHomes MagazineOpenn Negotiation Connect with Charles WebsiteLinkedInFacebookTwitterInstagram Connect with The Elite Agent Team: Twitter: @eliteagentmagFacebook: Elite AgentWebsite: EliteAgent.comShow: The Elevate PodcastYouTube: Elite Agent MagazineLinkedIn: Elite Agent MagazineInstagram: @eliteagentmagPinterest: Elite Agent Magazine Subscribe & Review the Elevate PodcastTo subscribe on iTunes, click here.To subscribe to Spotify, click here.To subscribe on Stitcher, click here.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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