What happens if your flight is cancelled or delayed? Do you know what your consumer rights are? With travel chaos expected in the UK and European airports this summer, it's more important than ever to know how to deal with cancellations, delays and lost bags. In this episode, we speak to consumer rights champion Jane Hawkes to find out what you need to do in the event of flight delays, queues and holiday cancellations. Across Europe we're experiencing a summer of travel discontent with daily flight cancellations, unmanageable queues and mountains of lost baggage, as strikes, shortages and increasing demand for international travel continue to pressure the travel industry and airlines. Jane gives her expert insight into what has led to this travel chaos and what your legal rights are when you face travel disruption. She also gives her top tips on how to travel smarter this summer and how you can claim compensation when your holiday plans fall apart. Don't forget to also check out our show sponsor - RoomSteals and use the coupon code travelgoals to save 20% on a RoomSteals subscription. For more information, head to travelgoalspodcast.com *** Hi, I'm your podcast host, Portia Jones, [nickname Pip Jones] and I'm a freelance travel journalist, podcaster and newsletter writer. I've travelled extensively around the world and I'm available for hire for writing and podcasting. You can see my online travel journalism portfolio here. Are you a destination or travel brand that wants to sponsor the Travel Goals Podcast? Email me to discuss sponsorship and advertising opportunities on Travel Goals. Make sure to connect with me online as well, I'm @travelgoalspod and @pip_says on Twitter and @pipsays and @travelgoalspodcast on Instagram. If you love the show and would like to support Travel Goals, I'm a huge fan of vanilla lattes, you can buy me a coffee online so that I can stay well caffeinated for the show. Enjoy the podcast!

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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