There is nothing more powerful than having every member of the team charged with the vision of the company. To ensure that this relays across the organization, the role of a CS leader is crucial in translating and aligning the people in the product team with what the market and customers are looking for. Ryan Weisert, CS leader, Iterable is the unchurned guest in today’s episode. Josh & Ryan share a conversation about:Ensuring hyper-alignment with the head of productAdvocating certain features by presenting numbers and projectionsCrafting a career path for folks on your teamHiring and onboarding talent that fits in the cultureGetting practical on delivering feasible value as a CSM“A lot of customer segmentation strategies fall flat when they don't look at the feasibility just on a day-to-day basis of how a CSM manages their time.They also don't look at the growth path or the relative enjoyment of the job. " - Ryan WeisertGet tips and insights from top leaders of the Customer Relationship world in your inbox each week. Subscribe to the Unchurned weekly newsletter at www.update.ai/unchurnedAbout Ryan Weisert Ryan is a Client Success leader focused on retaining and growing revenue. He is passionate about developing best-in-class Client Success Managers.Thank you for tuning into the Unchurned podcast! If you enjoyed the episode, please subscribe to the show and leave us a fantastic rating & review. Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin & Twitter. Follow UpdateAI for the latest news on the unchurned podcast on Linkedin & TwitterUpdateAI presents Unchurned👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams. 👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/ 👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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