As the GM, of EMEA at Quiq, Ejieme, our guest on this episode leads the growth and expansion, while also serving as the executive sponsor of the culture committee. She is also the founder of Success in Black, an award-winning platform to advance diversity, equity, and inclusion in customer success. She is also an active angel investor and advisor to various pre-seed and seed-stage companies across different sectors. Timestamps0:00 - Preview1:43 - Jon goofs up intros5:14 - Meet our guest7:25 - We didn't meet at Pulse8:50 - Ejieme shares about Success In Black15:26 - Sign up for Success in Black18:50 - Ejieme shares insights about Quiq23:29 - Kristi is launching a new show24:10 - Ejieme's career in consulting26:47 - Customer experience in the NY Times29:12 - Stepping into the role of VP of CS with no CS background30:19 - Building a CS Team at Snaps & addressing challenges35:58 - Merger of Snaps with Quiq39:45 - How being in CS has turned out to be valuable for Ejieme's role as a GM46:45 - Challenges of being a GM with a CS background48:05 - Ejieme's plans for the futureConnect with Ejieme: https://www.linkedin.com/in/ejieme/details/experience/Sign up for Success In Black: https://www.successinblack.co/👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams. 👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/ 👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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