AI adoption feels chaotic right now. Saumyo Mukherjee calls it "good chaos."He's VP of Business Systems at Braze. 24-person team. Supports 2,000 employees. Sits between every GTM function using AI.This episode covers vibe coding sprawl. Duplicate automations. And a handoff automation that replaced 1.5 days of manual work.Plus his take on in-app intelligence, token budget and why tool-switching kills CSM productivity.Real tactics from inside a fast-scaling SaaS company.---Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.---What you'll learn- Why "good chaos" beats no chaos- How Braze runs quarterly AI hackathons- The sales-to-services handoff fix that saved days- Why token costs are the new budget battle- Why in-app intelligence beats tool-switching--- Timestamps0:00 - Preview & Introduction1:30 - Meet Saumyo Mukherjee, VP of Business Systems at Braze3:52 - Vibe coding sprawl problem7:53 - The AI idea box & Sales-to-services handoff fix11:52 - Balancing freedom and guardrails (Quarterly AI hackathons)14:32 - Anthropic, token costs, and budget strategy18:30 - Why in-app intelligence wins19:45 - Braze's return to Gainsight---Josh is writing a book on building customer relationships. Follow his journey and insights at www.joshschachter.com---Where to Find the GuestSaumyo Mukherjee: https://www.linkedin.com/in/saumyo/---Where to Find Josh:LinkedIn: https://www.linkedin.com/in/jschachter/Unchurned Substack: https://unchurned.substack.com/

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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