What does it take to go from a one-man IT shop to a thriving 10-person business rooted in trust and professionalism? In this episode, I talk with Jason Thomas about his journey, the value of honest communication, and the tight-knit Chicago IT community that supports one another. You’ll hear how empathy, transparency, and taking time to recharge outside the business can fuel not just growth, but real transformation for your MSP.Why Listen:Discover practical tips for scaling your MSP teamLearn the value of empathy and trust with customersInsights into joining and benefiting from industry organizations like NSITSPLeadership lessons from nearly two decades in IT servicesReal-world advice on documentation and cybersecurity best practicesCompanies, Products, and Books MentionedJATAG Solutions: https://www.jatag.com/National Society of IT Service Providers (NSITSP): https://nsitsp.orgMicrosoft: https://www.microsoft.comBoy Scouts of America / Scouting America: https://www.scouting.orgCIS Controls (Center for Internet Security Controls): https://www.cisecurity.org/controls=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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