One of the hardest things about difficult client situations is fear.We fear losing business or what that person might say about us - will it damage our reputations?But the most important thing is to have boundaries, water-tight terms that you actually enforce and acceptance.I'll add empathy to that list to, as one of the areas I talk about, is the power of responding to the feelings sitting behind certain behaviours.The four scenarios I unpack are:Handling complaintsWhen clients are controllingWhen you're being disrespected Clients who behave unethicallyI'm lucky to have brilliant clients, but every now and again, a tricky situation pops up - it happens to all of us, so I hope you walk away with some tangible ideas.Enjoy!- Sumantha____________________👋🏽 Hello! I'm Sumantha McMahon, and I've supported over 100 tutors and education business owners.As a teacher 'dropout' turned professional tutor, combined with my 20+ years as a business owner, I'm in it with you! Yes, I'm qualified too :-)My training leans on tried-and-tested methods that are completely tailored to our niche.Work with me to breathe life into YOUR definition of success:#1 Bespoke 1:1 MentoringHigh-touch 6-month programme for tutors who want to make their business more lucrative, in a sustainable way for the future, while protecting the impact they make.#2 The Tutors' MastermindThe leading membership for tutors that combines tailored training (live and recorded), a community of like-minded business owners and exclusive discounts.#3 The Group Class CourseGet lifetime access to this self-paced course designed to help you launch, grow and refine your group classes. Includes teaching ideas too.This podcast is recorded using Riverside. Sign up for your account here (free plan available)____________________Sometimes, I share links to resources and apps that I recommend. They are all based on my experience - if I don't love them, I don't recommend them. In some cases, I earn a small commission for my recommendation, at no cost to you.

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