For the Season Finale of Voices of CX: Off the Cuff, we decided to flip the script and put Mary Drumond herself on the hot seat. As the host, she’s had great opportunities to learn from a small army of thought leaders, expert practitioners and top academics from all over the CX landscape. This time, she gives us her take on what she’s learned from seasons past, and how they’ve reshaped her views on the industry. Mary Drumond is Chief Marketing Officer at survey tech startup Worthix, and host of the Voices of Customer Experience Podcast. Originally a passion project, the podcast runs weekly and features some of the most influential CX thought-leaders, practitioners and academia on challenges, development and the evolution of CX. Access the full transcript on our blog at https://voicesofcx.com/flipping-the-script-mary-drumond-voices-of-cx-off-the-cuff/?utm_source=soundcloud&utm_medium=description 👉Follow Mary Drumond on Linkedin 👉Follow Mary Drumond on Twitter — Peter Fader Listen to Peter Fader’s full episode on Voices of CX Podcast: “When Customers Don’t Matter” 👉Follow him on Twitter 👉Follow him on LinkedIn Dr. Nammy Vedire Listen to Dr. Nammy Vedire’s full episode on Voices of CX Podcast: “Using Deliberate Innovation to Drive Growth” 👉Follow her on LinkedIn Matt Dixon Listen to Matt Dixon’s full episode on Voices of CX Podcast: “Why Reducing Effort is the Secret to Retention” 👉Follow him on Twitter 👉Follow him on LinkedIn Nir Eyal Listen to Nir Eyal’s full episode on Voices of CX Podcast: “Becoming Indistractable in an Online World” 👉Follow him on Twitter 👉Follow him on LinkedIn Thales Teixeira Listen to Thales Teixiera’s full episode on Voices of CX Podcast: “Products Don’t Disrupt Markets; Customers Do” 👉Follow him on Twitter 👉Follow him on LinkedIn Follow Worthix 👉Worthix on LinkedIn 👉Worthix on Twitter 👉Worthix on Instagram 👉Worthix on Facebook 👉Blog – Worthix of CX 👉Voices of CX Podcast – SoundCloud 👉Voices of CX Podcast – Spotify 👉Voices of CX Podcast – Apple 👉Medium – Worthix of CX — 🎧 Tune in to the Voices of CX Podcast to hear conversations with top leaders in CX, marketing, data analytics and beyond. 🎧 — 🎧Subscribe to our Podcast about Customer Experience – Voices of CX🎧 About Worthix Worthix was born in the Experience where customers are the backbone, and customer-centricity is the soul of every company. Innovation is at our core, and we believe in welding technology to bring companies and customers together. Our purpose is to use cutting edge mathematical models and Artificial Intelligence to extract actionable, relevant, and easy-to-understand insight straight from your customers’ minds.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

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