Prof. Dr. Phil Klaus is widely considered one of the leading global Customer Experience Strategists. He is the founder of Dr. Phil Klaus & Associates Consulting, Professor of Customer Experience and Marketing Strategy at the International University of Monaco, bestselling author of “Measuring Customer Experience – How to Develop and Execute the Most Profitable Customer Experience Strategies,” Chairman of the PK Customer Experience Institute, and holds multiple visiting professorships around the globe. His award-winning research has appeared in numerous books, and a wide range of top-tier academic and managerial journals. Prof. Klaus is a frequent keynote speaker at public and in-company seminars and conferences around the world, and bestselling author of ‘Measuring Customer Experience.’ He is an experienced manager and management consultant with an active, international portfolio of Blue-Chip clients for whom he advises on customer experience strategy, profit enhancement, 'next practice,' and business development. Access the transcript on our blog at https://voicesofcx.com/cx-vanguards-outperform-your-competition-by-600-prof-dr-phil-klaus/?utm_source=soundcloud&utm_medium=description Voices of Customer Experience is brought to you by Worthix: www.worthix.com Follow Worthix on LinkedIn: https://www.linkedin.com/company/worthix/ Follow Worthix on Twitter: @worthix Buy Prof. Dr. Phil Klaus' Book, Measuring Customer Experience: https://www.amazon.com/Measuring-Customer-Experience-Profitable-Strategies/dp/1137375450 Follow Prof. Dr. Phil Klaus on LinkedIn: https://www.linkedin.com/in/profdrphilklaus Follow Prof. Dr. Phil Klaus on Twitter: @ProfDrPhilKlaus Follow Mary Drumond on LinkedIn: https://www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related