Welcome to Wake Up with Customer Platform, your go-to morning show for HubSpot updates! Join Chris Carolan, Casey Hawkins, and George B. Thomas as they dive into the latest features and enhancements that unlock the full potential of your HubSpot experience. In this episode, we cover exciting updates including: - **CSAT Data Integration**: Discover how customer satisfaction (CSAT) ratings can now be associated with contact records, allowing for better health scores and workflow management. - **Audit Log Enhancements**: Learn about the upcoming beta feature that tracks subscription type changes, providing greater accountability and visibility into user actions. - **Data Quality Insights**: Get ready for improved property management with data quality insights directly accessible from property settings, enabling effective troubleshooting and decision-making. - **Customer Portal Upgrades**: Empower your clients with the ability to close their support tickets directly in the customer portal, streamlining the support process and improving service efficiency. - **New Data Model Configuration**: Explore the launch of a centralized space for configuring your data model, simplifying the management of properties and associations. - **Mobile Social Replies**: Stay engaged with your audience by responding to social media interactions directly from the HubSpot mobile app. Key takeaways from this video include: - How to leverage CSAT data for improved customer insights. - The importance of tracking subscription modifications for better accountability. - Strategies for maintaining data quality in your HubSpot setup. - Enhancements in the customer portal for more efficient support management. - The benefits of a streamlined data model configuration experience. Join us every weekday morning to ensure you're making the most of your HubSpot tools. Tune in and elevate your HubSpot game!

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