老板突然点你发言时，你是侃侃而谈，还是大脑空白？面对突如其来的问题，真正厉害的人并不是知道所有答案，而是知道如何回应。本期节目分享职场高手面对即兴提问的底层逻辑，让你学会真正的 thinking on your feet！🌟🌟🌟对，我们就是那个有着60+年培训经验的全球教育集团--EF (Education First)！深耕中国市场28年，更懂中国宝宝的学习问题。如果你想进一步了解学习方法、课程详情，欢迎戳这里～🌟🌟🌟【主播】Jasmine: 上班是爱脑暴的外企品牌人，下班是爱运动的健身私教！雅思口语8分 | NAATI澳大利亚翻译资格认可局三级笔译口译 | TEFLNASM CPT & CNC 美国国家运动医学会认证私教&营养教练William: 来自澳洲，EF成人英语-企业资深英语培训师毕业于墨尔本大学-生理学专业， CELTA&TEFL国际英语教学资格认证学中文的他，太懂学英语的你了！🌟🌟🌟【本期知识点】本期来源：CNBC: Highly successful people do 4 simple things when answering unexpected questions: ‘You’ll never be blindsided again’HBR: When an Executive Asks You an Unexpected Question1. Unscripted moments 没有剧本的时刻；临场时刻People don't judge you only by your prepared presentations anymore. They also judge you by how you react in unscripted moments like this.如今别人不仅看你的准备工作，也看你如何应对临场情况。2. Underlying intention 隐藏意图；真实需求Instead of answering the actual question, you're answering the underlying intention.与其回答表面问题，你要回答背后的真实意图。3. Thinking on your feet 临场反应；随机应变能力The most important skill isn't memorizing answers—it's thinking on your feet.最重要的能力不是背答案，而是临场反应。4. I've got this. 我能搞定。（常用于给自己打气）Take a deep breath. I've got this.深呼吸，我能搞定。5. Got a sec? 有空吗？Hey, got a sec?嘿，有空聊两句吗？6. Top of mind 当前最关注的；最在意的What's making this top of mind right now?为什么你特别关注这件事？7. Do something justice 充分展现；认真对待This photo doesn't do this place justice.这张照片没有拍出这个地方真正的美。This photo doesn't do you justice.这张照片没拍出你本人有多好看。📒HBR 提到的底层逻辑People aren't asking what they're really asking.很多时候，对方问的问题，并不是他们真正想知道的问题。1. Reassurance 安心；保证；确认没问题潜台词："Should I be worried?"我需要担心吗？例句：Sometimes people are looking for reassurance rather than information.有时候别人想要的是安心，而不是信息。2. Guidance 指导；方向建议潜台词：What do you think we should do?你觉得应该怎么办？3. Action 下一步行动潜台词：What should I do next?接下来我要做什么？📒Part 1: Speak from Your Specific Scope从自己的职责范围、经验范围出发回答Don't pretend to know everything. Speak from what you actually know.不要试图回答所有问题，而是从自己的专业范围和经验出发。Scenario1️⃣：跨部门会议被老板点名What do you think customers care about most?你觉得用户最在意什么？Answer:From the customer interviews I've been involved in, speed seems to matter more than price.根据我参与过的用户访谈来看，用户似乎比起价格更在意速度。Scenario2️⃣：被问到其他部门的事情What do you think the tech department is going to do?你觉得技术部门会怎么做？Answer:I can't speak for the tech department, but from the marketing side, here's what we're seeing.我不能代表技术部门发言，但从市场部门角度来看，我们观察到的是…… 📒Part 2: Buy Yourself Time by Asking Questions通过提问给自己争取思考时间Asking questions isn't avoiding the answer—it's getting context.反问不是逃避问题，而是在获取更多背景信息。 Scenario1️⃣：老板突然在会上Cue你What are your thoughts on this?你怎么看？Answer:Could you tell me which part you'd like me to focus on?您希望我重点聊哪部分？ Scenario2️⃣：同事突然问销售下降Why are sales slowing down?为什么销售放慢了？Answer:What's driving the concern right now?最近是什么让你特别担心这个问题？Scenario3️⃣：老板路过工位Can we improve this process?这个流程能优化吗？Answer:Which part feels like the biggest challenge right now?你觉得目前最大的挑战是什么？📒Part 3: Address the Underlying Need回应对方真正的需求Great communicators answer the real need, not just the question.优秀的沟通者回答的是需求，而不仅仅是问题。 Scenario1️⃣：老板问项目进度How's the project going?项目怎么样了？Answer:Everything's on track and we're pacing ahead of target. I'll let you know if anything changes.一切按计划推进，目前进度领先目标。有变化我会及时同步。Scenario2️⃣：VP问建议What do you think we should do?你觉得应该怎么办？Answer:I see two options here, and I would lean toward Option A because...我认为有两个方案，而我更倾向于A方案，因为…… Scenario3️⃣：VP问下一步What's the next step?下一步是什么？Answer:The proposal goes out on Friday, and I'll need your approval before then.提案将在周五发出，在那之前需要您的批准。 📒Part 4: Make “I'll Get Back to You” Sound Stronger让“我稍后回复你”听起来更有力Confidence isn't having all the answers. It's knowing how to get them.自信不是什么都知道，而是知道如何找到答案。 Scenario1️⃣：老板突然问数据What's our conversion rate right now?目前转化率是多少？Answer:Let me pull the latest numbers so I can give you accurate data.我先调取最新数据，这样能给您准确数字。Scenario2️⃣：客户突然问复杂问题How will this affect next quarter?这会如何影响下个季度？Answer:I want to make sure I'm giving you a complete answer. Give me until tomorrow.我想确保给您一个完整的答复，请给我到明天的时间。Scenario3️⃣：会议上被问战略问题What's our strategy here?我们的策略是什么？Answer:A quick reaction won't do this question justice. I'd like a little time to think it through.仓促回答无法充分回应这个问题，我想花一点时间认真思考。🌟🌟🌟想获取更多英语知识干货？关注公众号【EF口袋英语】！在小宇宙查看该单集文稿

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related