customer

concept
16 mentions 3 recordings first heard Nov 2024 last heard 1 Jul ↑8 vs the 6 months before

Concept of a buyer whose needs the host aims to understand

Trend

mentions per week · public audio 7d30d6M12M
5 · 25 Jun MarAprJunJulSepnow

Peak in the week of 25 Jun — 5 mentions across 1 series.

Moments

newest first · ▶ plays the moment
Jim MarousBanking Transformed with Jim Marous · Turning New Accounts Into Primary Relationships on Day 1 · 6:57 · 1 Jul
…Customers now ask AI where to bank, whether to switch, and what makes an account primary.…
· Open transcript →
Jim MarousBanking Transformed with Jim Marous · Turning New Accounts Into Primary Relationships on Day 1 · 2:25 · 1 Jul
…Worse yet, it starts even earlier than that, in the moment a customer asks an AI tool whether they should move their money.…
· Open transcript →
Jim MarousBanking Transformed with Jim Marous · Turning New Accounts Into Primary Relationships on Day 1 · 1:03 · 1 Jul
…Primary status gets decided in roughly the first 90 days while habits are still loose, and one in five customers is already moving money away from their main bank inside a single quarter.…
· Open transcript →
Jim MarousBanking Transformed with Jim Marous · Turning New Accounts Into Primary Relationships on Day 1 · 0:45 · 1 Jul
…Know that the customer is not new to banking.…
Jim MarousBanking Transformed with Jim Marous · Turning New Accounts Into Primary Relationships on Day 1 · 0:04 · 1 Jul
…That is why the customer you may have just won……
Matt RingThe Growth Workshop Podcast · Episode 27, Part 2 - Inside Deliveroo’s Go-To-Market Engin... · 3:39 · 9 Apr
…It's a customer experience which drives repeat purchase, which drives……
Matt RingThe Growth Workshop Podcast · Episode 27, Part 2 - Inside Deliveroo’s Go-To-Market Engin... · 3:37 · 9 Apr
…So customer loyalty.…
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