Net Promoter Score
concept
9 mentions
6 recordings
first heard Jan 2013
last heard 11 Aug
↓1 vs the 12 months before
Net Promoter Score is a management tool created by Fred Reichheld to measure customer loyalty.
Trend
Peak in the week of 11 Aug — 3 mentions across 1 series.
Moments
newest first · ▶ plays the momentJonathan AlgerMaking the Museum · Improving the Visitor Experience with Data, with Ryan Auster · 49:12 · 11 Aug
…NPS net promoter score of a certain level, you will not it's almost you could say you will not grow.…
Jonathan AlgerMaking the Museum · Improving the Visitor Experience with Data, with Ryan Auster · 48:31 · 11 Aug
…Like what if you if you think about uh how net promoter scores are used in other situations, say you you've finished uh you you've been at a hotel and as you leave they ask you the the classic how like you know, likelihood to recommend or whatever, you go to a baseball game or…
Jonathan AlgerMaking the Museum · Improving the Visitor Experience with Data, with Ryan Auster · 28:42 · 11 Aug
…You said that word a couple times, or that phrase, three word phrase, net promoter score.…
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