Amelia Lerutte
speaker
5,572 appearances
12 recordings
1 series
first heard Sep 2025
last heard 18 Mar
Amelia Lerutte’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 9 in all, peaking in Nov 2025 with 3.
Appearances
Like we have folks that are inbounding and they're brand new to Saster.
We have folks that are inbounding that came there because they saw an
Ad on one of our social media platforms.
We have folks that are inbound to the website because they were a prior sponsor or they're a current customer.
I was like, actually, there's a lot of buckets with an inbound.
So we've actually now even segmented our inbound agent, whereas I previously was only segmenting our outbound agent.
But either way, you should segment ruthlessly so that the context you give the agent is tighter.
It's exactly what you wanted to say.
To that person versus if Jason comes to the website and he just has one big brain, then you know your agent's gonna act off, okay, he's coming to the website.
What is he maybe looking at?
Is he looking at, you know, your pricing page?
Is he looking at a features page?
Whereas if you segment that, it's okay, Jason is on the website.
He's actually a former lapse customer and he's looking at the pricing page.
Now let me give him context to say what's new.
With the product, right?
Maybe he's churned in 2022, and you can you have that in Salesforce and you can pull up that context to your inbound agent.
Like, hey, a lot has changed, you know, with your product since then.
You can highlight those new features to that person with something like an inbound agent.
And so that's where the segmentation helps add a lot of context and just have a lot better of a conversation between the agent and the human being that's interacting with this agent.
Showing 161–180 of 5,572 · page 9 of 279
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