Andrea Clarke
speaker
746 appearances
2 recordings
1 series
first heard Nov 2020
last heard Sep 2021
Andrea Clarke’s voice in public audio — every appearance, attributed to the second.
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Appearances
So there's a science behind trust.
And this is about the degree to which people trust us.
And when someone's looking at us to make a decision on whether they can trust us in our business or to come onto our project, they're considering character, consistency and competency.
Character is, does this person have my best interests at heart?
Competency is, does this person have the skills and the knowledge and the wherewithal to do what they say they're going to do?
But the most important thing is consistency.
Is this person consistent in their behaviours?
And we have probably all experienced this in some way, shape or form in our careers so far.
We've got a team member who
on Monday is terrific, on Tuesday they're in a really dark mood or whatever it might be.
They're not consistent in their behaviours.
So we need to remember that that DNA of trust is going to kind of be the scaffolding of how we move forward in a job market in the next few years.
It's going to be faster, it's going to be more competitive and we need to have confidence
trust at the core of what we do.
And that's why trust is reputation capital as a new measure of trust, because that is the degree to which a community or clients or your constituents trust you.
Yeah, I mean, we've had this
You know, many of us have, like I said, most of us are working an hour longer.
But in some respects, it's been an interesting time of reflection, hasn't it?
And I think, you know, I certainly know people who acknowledge they've kind of coasted the last year.
And as you say, press play.
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