Andrew Milgram
👤 SpeakerAppearances Over Time
Podcast Appearances
Tell me who your customer is.
And you know what the answer was from 100% of them?
Who would you say?
I don't know, the rider.
Right?
That was the answer everybody gave.
I, as the medallion owner, have absolutely no economic relationship with the rider.
The driver pays me.
My customer is the driver.
Everyone gave me the exact same answer.
They gave me the passenger as the answer.
I said, but the driver pays you.
Well, okay, sure, I guess.
But they weren't treating their customer the right way.
They were being abusive.
It was obvious what was going on.
So there's really negative relationships in the industry.
The industry was, as a consequence, sort of set up as combative.
Even though all this capital had gone in, and it was literally billions of dollars of capital that had gone in.
There are 13,587 New York City taxi medallions.