Ara Mahdessian

speaker

508 appearances 1 recordings 1 series first heard Mar 2026 last heard 16 Mar

Ara Mahdessian’s voice in public audio — every appearance, attributed to the second.

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Recordings per month over the last 12 months — 1 in all, peaking in Mar 2026 with 1.

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The Home Service Expert Podcast · How ServiceTitan Took Over the Trades Industry (Ara Mahdessian) · 16 Mar 2026 podcast

it is all a battle for attention and if you are not out there building a place in the customer's mind guess what all the other folks will displace you in the mind of the customer

How you doing, brother?

Thank you for such a kind and flattering intro.

I'm not so sure I'm deserving of most of it, but honored and grateful to be here.

Always just an absolute blast and very insightful to connect with you, Tana.

I think this is the most fascinating phenomenon about the trades.

I mean, they say, if you want to stand tallest, stand on the shoulders of giants.

And certainly even before Service Titan, you had all these wonderful contractors that would go out of their way to help their peers in the industry.

many cases that was contractors in different cities.

So they didn't really compete with each other, but you had so many examples of just contractors in the same city, in the same trade, still willing to open their doors and invite another contractor in and show them exactly how they ran the operation, show them how they solve all these common problems.

I think if I try and psychoanalyze why it probably happened one, I think generally contractors are just really good hearted, good natured people.

And then two, they've probably been so ignored and underserved by every other industry for so long that there was a sense of compassion and sympathy.

And this idea of other people aren't going to help us reach the success we deserve.

So let's just help each other out.

And then when we started Service Titan...

That we probably naturally started to appreciate that dynamic.

And it was probably born out of just our interactions with the customers that we partnered with.

All of these guys treated us as partners, not as vendors.

Obviously, we were very invested.

in understanding their businesses understanding their pain points and doing all we could to solve these problems that would create value for them and of course in return would be a reason for them to pay us for the software but like the also the how they interacted with us you know all these guys invited us so warmly into their homes in many cases they invited us to sleep over you know

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