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Baran Erkel

๐Ÿ‘ค Speaker
112 total appearances

Appearances Over Time

Podcast Appearances

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

Yeah.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

Look, I mean, there's dislocations across all markets, across a lot of tech now, and I think we know research has been affected by these dislocations.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

I personally believe that the technological shifts, specifically with AI, mean that there's more of a need to understand users because as behavior changes, your kind of preconceived notions become less... are less...

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

consistent going forward.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

So you need to better understand your users.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

And I think that as people are investing in AI, better understanding your customers will more and more become a differentiation.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

But for this acquisition directly, I think one, it's now a

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

stronger company.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

Therefore, there can be more investment in our products and a delightful experience for customers.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

But broader, going back to what I said before, I think it's showing that some of the best investors in the world have a strong belief that user research will continue to be important, will continue to grow.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

And it's worth investing in because of that growth going forward.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

So to me, I think it's just a really good signal for a future of user research.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

That being said, I do think there will be a lot of change in that transition.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

You know, it's a moment of change across many industries, including user research.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

First, I'd want to understand...

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

they do research right what are they trying to solve what what problems why what tools do they use if any at all um and i would say we're super happy you're using user interviews is there anything we could do to get get better there and then um you know if it does make sense you know based off that that you know everything i've learned about user testing over the past months that

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

hey, this could be a great solution for your problem, would definitely bring in more of the team to see if that makes sense for them.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

But as we all know, research is so idiosyncratic based off the company you're at, the needs you're solving.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

I think it really just comes from understanding what they're trying to solve, what their problems are.

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Powering smarter research: what the UserTesting acquisition of User Interviews signals for UX research

No, I agree 100% with what Baran said.