Becca Hayhurst

speaker

94 appearances 1 recordings 1 series first heard Mar 2025 last heard Mar 2025

Becca Hayhurst’s voice in public audio — every appearance, attributed to the second.

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Unite Students Accommodation Matters · S09E02: Compassion - Student wellbeing’s newest buzzword · 5 Mar 2025 podcast

Where are they coming from?

What are the challenges?

What are the mitigating factors?

And really listening to that.

So even if it's a conduct issue, you're taking the same approach as you would if it was a well being difficulty.

And then the next phase is a coaching conversation and then a final phase is a critical conversation.

So they're escalated, but the tone, the compassion, the way that you communicate is consistent all the way through.

And then the other bit that we've done as part of that is take a look at some of the the correspondence that we send out.

So the letters that they get summarizing those meetings.

stripping out some of that legal language that Julia was talking about and actually keeping it really human, really informative, always signposting for where to get support and actually making it more appropriate for the reader.

So I think we've moved into a space where this should become more natural, not forced.

Actually, this should just become the norm.

So it will be interesting to see how it's perceived.

Some of the work that we've done, we've already been able to evaluate and we can see the effects of it.

And moving forward, I'm I'm hopeful that our teams will feel that this comes naturally.

We're not asking them to do anything new or different.

We're just asking them to be a little bit a little bit more gentle, listen to what people are saying, and then build that into their work and their conversations.

Becca, I was just going to comment on something that Katie said before about recruitment and having the right people with the right skills.

And I think that's part of it, Jenny.

It's it's us being able to trust that our our staff and our teams will take the right tone and have the right approach, even if they're having a really bad day, they still need to be able to operate in the right way.

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