Brad Jacobs

speaker

1,288 appearances 1 recordings 1 series first heard Aug 2026 last heard 4 Aug

Brad Jacobs’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Aug 2026 with 1.

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The Knowledge Project · The Mindset Behind Building a Great Little Business | Brad Jacobs · 4 Aug 2026 podcast

It doesn't make customers happier or doesn't improve our customer business reviews.

So why are we even doing it?

I find so many times in corporations,

people don't ask those questions.

And I'm big in asking those questions.

I'm big at surveying, using town halls, one-on-one interviews, small group interviews, asking questions about how are we going to win?

How are we going to win?

What are we doing wrong?

What can we be doing better?

What are we doing right that we should do more of?

And I find it...

very valuable, very, very valuable.

It yields a great return on time.

And as I write about in my book, there's only two things a manager manages, return on capital and return on time.

And

I believe that asking the employees and getting them involved in the process is a great return on time and a great return on capital.

I've been really fortunate to have fantastic boards, boards that are very strong, comprised of people who are really competent, people who are invested in the company, they're leaning in, they take the job seriously, they're passionate about the company.

My relationship with the board is a little bit different than most boards.

We're completely transparent, completely open.

Any board member can reach out to any person in the company anytime they want and ask them anything they want.

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