Brian Niccol
๐ค SpeakerAppearances Over Time
Podcast Appearances
As you saw in September, we have positive comps driven by those transaction gains that continued into October.
And we believe we can build from here because we've got a strong operational footing.
and uh really excited about what we've got coming for holiday so uh we think it was a critical moment in the fourth quarter for the turnaround of the u.s business and when you think about north america the thing that's great is canada uh had a great quarter as well they were you know low mid single digit comp growth driven by transactions as well uh and they've done a really great job there and then when you look around the world uh we had terrific successes in many markets and most notably china had its second consecutive quarter of comp growth so uh
It was a critical moment for us, and we're optimistic about where we go from here.
You know, I got to give our partners a lot of credit.
They really have embraced both the back to Starbucks strategy and the green apron service standard.
And when I'm in stores, you know, what I hear from folks is like, thank you.
We're getting back to being a great coffee house again.
Our baristas and partners, they love doing the craft.
They love having the moments of connection with our customers and our customers love it as well.
And so the fact that we've staffed the stores up
And we've added more people.
We've added more hours.
It actually has set them up to be able to do their job, I think, with excellence.
And, you know, it's always terrific to be able to hire more people.
And when you've got great leaders in the store, they're able to train the new people, I think, really quickly.
And we've tried to keep this very focused on what we're looking for, right?
We want a great greeting when people walk in.
We want a great experience at the handoff.
We're working on doing these uplifts so then our customers have great seats if they decide to stay.