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Brian Niccol

๐Ÿ‘ค Speaker
272 total appearances

Appearances Over Time

Podcast Appearances

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

As you saw in September, we have positive comps driven by those transaction gains that continued into October.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And we believe we can build from here because we've got a strong operational footing.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

and uh really excited about what we've got coming for holiday so uh we think it was a critical moment in the fourth quarter for the turnaround of the u.s business and when you think about north america the thing that's great is canada uh had a great quarter as well they were you know low mid single digit comp growth driven by transactions as well uh and they've done a really great job there and then when you look around the world uh we had terrific successes in many markets and most notably china had its second consecutive quarter of comp growth so uh

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

It was a critical moment for us, and we're optimistic about where we go from here.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

You know, I got to give our partners a lot of credit.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

They really have embraced both the back to Starbucks strategy and the green apron service standard.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And when I'm in stores, you know, what I hear from folks is like, thank you.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

We're getting back to being a great coffee house again.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

Our baristas and partners, they love doing the craft.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

They love having the moments of connection with our customers and our customers love it as well.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And so the fact that we've staffed the stores up

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And we've added more people.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

We've added more hours.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

It actually has set them up to be able to do their job, I think, with excellence.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And, you know, it's always terrific to be able to hire more people.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And when you've got great leaders in the store, they're able to train the new people, I think, really quickly.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

And we've tried to keep this very focused on what we're looking for, right?

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

We want a great greeting when people walk in.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

We want a great experience at the handoff.

Bloomberg Talks
Starbucks Chairman & CEO Brian Niccol Talks Turnaround Plan

We're working on doing these uplifts so then our customers have great seats if they decide to stay.