Carles Reina

speaker

3,886 appearances 4 recordings 2 series first heard Feb 2026 last heard 11 Apr

Carles Reina’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 4 in all, peaking in Apr 2026 with 2.

Appearances

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The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch · 20Sales: ElevenLabs: Why We Set a 20x Sales Quota | How to Structure Sales Compensation Plans | Customer Success: 'Total BS' or Growth Engine? | Building an AI Sales Machine: What Tools & Tactics Must CROs Adopt Today with Carles Reina · 11 Apr 2026 podcast

So outbound is dead.

Our bond is dead unless you do it with humans or unless you do it humanly.

And that's fundamentally the key item.

I can tell you like at Eleven Labs, I spent the past two years plus trying to convince the team to actually hire engineers to actually help me build AI agents for revenue, for sales.

And it was only last year that actually they were like, okay, let's do it.

So we end up hiding people and we end up building AI SDR, the handles inbound, super good results.

I have now an AI proposals manager that scans the web for RFPs and RFIs and then proposes scores and proposes things.

I have an AI custom success manager that fundamentally leaves

in the back in an email and essentially proposes emails, looks at all of the data of a single customer, all of the pricing tiers and everything that we have in the contract, and then proactively proposes things.

So when my customer success manager goes in the morning to check the emails, that person has a number of drafts that the AAR has created, and then that person can change those drafts to put it out there and to send it back.

We store what we actually sent and what it was originally created and what are the responses are to actually fine tune.

So each one of the customers ends up getting a slightly different message with a slightly different tone.

And if they speak other languages, then it's a completely different language.

That works.

And that has closed deals for us already.

We generate money from that AI customer success manager fundamentally because it is humanly, right?

It's human.

It's specific as human.

I think that we will end up seeing the fact that people are becoming much more efficient.

I think the goal for me at 11 Labs is 50% improvement in productivity.

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