Charles Watson
speaker
858 appearances
2 recordings
1 series
first heard Jan 2021
last heard Jan 2021
Charles Watson’s voice in public audio — every appearance, attributed to the second.
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Appearances
And we'll we'll start seeing those come up here at the end of the year.
I mean, that's an eas that's an easy one.
I'm probably not treading on any ground that hasn't already been already been spoken about.
But the consumers in the driver's seat, they will continue to be in the driver's seat.
And the investments need to be made to cater to that, to that anytime, anyplace, anywhere.
We can't invest and get stuff done fast enough.
I'm sure that's how many other restaurant CEOs feel as well.
Because as technology continues to double on itself, somebody's always got a new bell and whistle.
I talked to the chief restaurant.
restaurant officer at Chipotle a couple of weeks ago and
I followed up with it.
I said, Hey, you guys are doing great.
Continue to be the snowplow.
Right.
Because they have the scale and the breadth that those new bells and whistles, they're typically the Starbucks and the Tripoli's, et cetera, are rolling them out.
And I think that's a good thing because that's how our capitalist environment is supposed to be.
People are supposed to get out in front and startup brands are supposed to chase them to provide the consumer more value, more convenience, et cetera.
That's the way capitalism is set up.
And so
You know, I gave Chipotle a big pat on the back to say, keep it going because I'm watching what you're doing and I'm trying to stay right behind you to provide my my customers with the exact same types of experiences that you're providing.
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