Charles Watson
speaker
858 appearances
2 recordings
1 series
first heard Jan 2021
last heard Jan 2021
Charles Watson’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsNo recordings in the last 12 months.Older appearances are listed below; set an alert to hear about the next one.
Appearances
So I couldn't call it hospitality, right?
So being service-oriented.
And then the last T is tenacious, just getting after it.
And that's probably the one bullet that came out so much in our franchise system is just the refuse to lose type of mentality that both tropical smoke.
corporate and our franchisees have again, as I said, to take what seems like a disaster and try to turn it into an opportunity.
And I think I'm I'm most proud of our ability to to have have done a pretty good job in that area.
Indeed.
Indeed.
And and when to pivot often becomes the deciding factor, right?
When is when is pivoting the right time, too early or too late?
That ultimately is I'm pretty sure that's what my job is.
I would agree, absolutely.
And the only thing with with scale, I mean, I would tell you, every one of my franchisees has my cell phone number and my email address.
And I would argue they don't use it as often as they should, right?
Because obviously we have all the mechanisms to get feedback, councils and we have committees and and all that kind of stuff.
But it is about that feedback.
It's about we're all humans and it's about being heard.
The thing that I would say as a leader of a franchise organization, when I talk about trust and relationships, the only thing that that kind of upsets me or keeps me up at night.
We only need a pat on the back every once in a while, right?
Because at Tropical Smoothie, we know at the end of the day the franchisee signs our paycheck.
Showing 741–760 of 858 · page 38 of 43
← Previous
Next →