Chris Lee

Yeah.

versus, yeah, showing the actual pain points behind, I think that's phenomenal, like that the focus is on that because that's such more of like the emotional time, right?

Like all of our frustrations, at least mine, is dealing with customer service, right?

Dealing with people that are just like ignorant in the way that they follow certain processes or whatnot.

Like if you ever find me

pissed off it's usually because like I'm like that that is just a dumb customer service person that like is trying to exercise their authority for no apparent reason and just making me mad I actually just went through this when I was traveling home from Hawaii laughing

with a tsa person i was just like oh my gosh but uh anyways yeah it's uh so so intriguing so so tell me this i'm gonna give you a scenario and i would love to hear the way that you would portray the story okay okay so if you were one running this person's yeah personal profile how you would go and i'm gonna give you a real a real life scenario okay okay so

There's a guy named Rob.

So he owns an electrical company called High Caliber Electric.

He's based in Antioch, Illinois.

It's freaking cold right now.

He's got four vans on the road.

So they're out, they're doing home service stuff for the electrical space.

They do main panel upgrades, new wire runs, switch out different plugs and switches and light fixtures, stuff like that.

Sometimes battery backup or whole home generators, that type of thing.

Back office, there is a CSR that answers the phones, a girl that sets the appointments, guy that runs the warehouse.

They have a small little warehouse with supplies.

200 stars online reviews.

And Rob is...

has a living girlfriend no kids he's been running the he's been in the this trade for six or seven years i've been running the company just uh just over a year and he's done a great job build a nice local reputation he's passionate about customer service and sales he also understands the trade and knows how to go and like do the actual work yeah