Chris Pond
speaker
439 appearances
15 recordings
5 series
first heard Jun 2026
last heard 10 Aug
Chris Pond’s voice in public audio — every appearance, attributed to the second.
Trend
recordings per month · last 12 monthsRecordings per month over the last 12 months — 15 in all, peaking in Jun 2026 with 9.
Appearances
Expectations is what the client wants to happen and in line with it means whether you meet that or not.
Yeah, and what's really important is just to keep communicating.
So maybe check in with your clients.
Um, you might want to have regular catch ups to just check on progress.
What's really important is that if there are any problems or any delays, that you're able to flag those up very quickly with your client so that there aren't any bad surprises down the line.
Okay, well I think again the most important thing is to go back to what does the client want?
So you could say to them, I'm sorry we didn't meet your expectations.
What can we improve on to get this right?
How can things work better for you?
Sometimes you might feel like your client has unrealistic expectations.
Maybe they give you deadlines that are too tight, or they ask for lots of changes to your work that you don't agree with.
What can you do?
What actually can be really important here is to try and identify what the actual priorities are that your clients have.
Because it may be that you can find a compromise, that's an agreement that's different to what you originally said, that they're happy with because it meets what their priorities are.
Whether it's they just need something that's ready on time, or whether the deadlines aren't actually as strict as they said, but the quality standard actually
Absolutely has to be there.
Finding their priorities can um can help you come to an agreement.
Yeah, and sometimes you might need to talk to your boss about a client, um particularly if something's gone a little bit wrong.
But do try to remain professional rather than moaning.
So you might say, Can I flag a problem with this project?
Showing 101–120 of 439 · page 6 of 22
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