Claire Ankuda
speaker
277 appearances
2 recordings
1 series
first heard Jan 2020
last heard May 2020
Claire Ankuda’s voice in public audio — every appearance, attributed to the second.
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Appearances
Yeah, I think um
I don't know if this is a piece of advice or just a a slightly different perspective, but allowing for the possibility of these technologies to
improve communication actually.
Um
I'm thinking about in particular, most of most of our calls to patch were on the phone.
But one thing that we'd often do if a patient, especially if a patient was maybe about to be intubated or looking like time was very short um in the emergency room was to facilitate a Zoom call with family.
And I can think of several times when these calls turned into the most joyous event of
ten family members from around the country, around the world multiple times who like we're showing the babies and we're showing the dogs to each other and we're like spending time at bedside in a way that I can't have imagined like ever thinking of facilitating in the emergency room in in normal times.
Yeah, one call in particular that, you know, we just left the Zoom setup with a patient who um was in his last minutes of life and there were children in Japan and in the States and there were like puppies and babies and it was just it was so wonderful and it's amazing.
It was such a beautiful family presence at bedside that like technology can create these things.
So I think being creative about how to use this differently than maybe
We normally do.
We wanted to do the Robo Doctor.
we really wanted to use
Right.
We would do similar when um with interpreters too.
When it gets to be multiple children and an interpreter, the Zoom phone line even without video was our solution.
You know, and thinking about your question too, I think one thing we learned that I haven't heard talked a lot about is there's a lot of talk, especially in communicating with patients.
of how um this can be a very cold medium and it can be hard to connect.
I think one thing we found from the patch line, especially working the overnights, was the degree of intimacy of this work in particular because you're getting a call
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