Ramping up Tele-GeriPal in a Pandemic: Claire Ankuda, Chris Woodrell, Ashwin Kotwal, & Lynn Flint
episode
GeriPal - A Geriatrics and Palliative Medicine Podcast
45 min
5 speakers
8 chapters
transcribed 2 days ago
Transcript
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Transcript generated automatically by AI and may contain errors.
What is the overall purpose of the tele‑palliative care initiative discussed?
The JerryPow podcast is brought to you by Archstone Foundation, preparing society and meeting the needs of an aging population.
And now, here are
your hosts.
Welcome to the JerryPell Podcast. This is Eric Rodera.
This
is
Alex
Smith. And Alex, we have lots of people with us today.
We got lots of people. We're going to start off with Claire Anguda, who's assistant professor in the Department of Geriatrics and Palliative Medicine, Mount Sinai. Welcome to the Jerry Pell Podcast, Claire.
Thanks. Great to be here.
We have Chris Woodrill who's assistant depart assistant assistant professor in the same department uh at Mount Sinai and also holds an appointment at the J and J. Peters Medical Center in the Bronx. Welcome to the Jerry Powell podcast, Chris. Thanks so much. Glad to be here.
And for those who can't see, Chris's background is the Seinfeld um department. So uh on YouTube you can check it out.
And Claire, it looks like that doesn't look like New. Is that London? Central
Park? This is the reservoir in Central Park. Um we're looking at the west side, Mount Sinai's on um the east side. And there's uh a great running loop around the reservoir.
And you just put your laptop right there. I'm
just sitting
out here.
I like how the two the two New Yorkers choose New York virtual backgrounds. You don't travel far.
We definitely don't travel far.
Who else is with us, Alex?
And we have Lynn Flint, who's a regular on this podcast as a host and a guest. She's an associate professor in the UCSF division of geriatrics. Welcome back, Lynn. Thank you. And Ashwin, is this your first time on the PAC podcast? This is my first time. I'm really excited. All right. Ashwin Cotwal is assistant professor in the UCSF Division of Geriatrics. Uh welcome to the Jaripel Podcast. Thanks for having me. Eric, you're muted.
Dang it. Um, I'm super excited because Chris and Claire um have authored an article in the New England Journal uh of medicine Catalyst um on a telephonic support line in New York that they created. And then uh Lynn and Ashwin there authored a article in Annals of Internal Medicine on key considerations in having goals of care conversations. conversations or serious illness communication over video or telephone. But before we get into that, we always start off with a song request. Claire, we're gonna turn to you on this one. Do you have a song for Alex?
Yeah, so on theme with our twenty-four seven palliative care telesupport line, I'd like to request the Carly Ray Jeffson song Call Me Maybe.
So I was afraid because I remember at the Foley Retreat, National Palliative Care Research Center annual retreat, um Claire I think made me sing uh what was it? It's
Taylor Taylor Swift playing Spaces. So
I knew I was gonna get something like this and shoot a form again, Carly and Fame Jeffson. And I thought that you were just torturing me when I first heard this request. And it was only like days later that Eric and I realized, Oh, there actually is a connection with the podcast
I actually showed Alex the Sesame Street um Cookie Monster version of this song, which I greatly prefer.
Oh, I don't know that one.
But it does not link right. It does that song does not link to the theme of the podcast, the uh the cookie monster song. Okay, here we go. Let's see what happens here.
I threw a wish in a well, don't ask me, I'll never tell. I looked at you as it fell, and now you're in my way. I strayed my soul for a wish, pennies and dimes for a kiss. I wasn't looking for this, but now you're in my way. Your star was holding ripped jeans, skin was showing high night wind was blowing. Think you're going, baby? Hey, I just met you, and this is crazy. But here's my number Call me maybe it's hard to look right.
How did Claire Ankuda and Chris Woodrell decide to create a 24‑hour palliative‑care phone line?
At you baby, but here's my number, so call me maybe.
Hey.
Just just to let everybody know, the Cookie Monster lyric was Me Got a Wish on My Mind, It's the Chocolate Chip Kind. Me look at you me tell you have a snooker snicker doodell. Um so
You took a little artistic license there, Alex.
I did? Oh well yeah. Well I can't p I'm not a rock band, so I know.
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Chapters
8 chapters
1
What is the overall purpose of the tele‑palliative care initiative discussed?
0:01–4:28
2
How did Claire Ankuda and Chris Woodrell decide to create a 24‑hour palliative‑care phone line?
4:28–10:10
3
What were the first steps and early challenges in rolling out the service during the COVID surge?
10:10–16:37
4
How did the team adapt the consult line to meet the needs of emergency‑department physicians?
16:37–23:36
5
What strategies were used to maintain rapport and trust during video‑ versus telephone‑based conversations?
23:36–29:36
6
How did the team handle rapid growth, staffing, and technology limitations as call volume peaked?
29:36–35:38
7
What lessons were learned about clinician wellbeing, teamwork, and sustaining the service after the surge?
35:38–40:47
8
What are the key take‑aways and future directions for tele‑palliative care after the pandemic?
40:47–45:31
Speakers
5 identifiedMore from GeriPal - A Geriatrics and Palliative Medicine Podcast
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