Collin Trimble

speaker

5,732 appearances 32 recordings 1 series first heard Mar 2026 last heard 5 Aug

Collin Trimble’s voice in public audio — every appearance, attributed to the second.

Trend

recordings per month · last 12 months

Recordings per month over the last 12 months — 32 in all, peaking in May 2026 with 9.

Appearances

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Entry & Exit - Inside the Security & Fire Industry · AI for Service Teams: Scheduling, Notes & More Revenue · 12 Jun 2026 podcast

Uh, what's really hard about scheduling is you're working with a lot of variables. voice-verified

You're working with the technician skill, the customer preference, the geography, the next ticket, and also this like voice-verified

How long is that ticket gonna take? voice-verified

And that's probably the hardest one to work with because like skills and geography, drive time, those are definable and quantifiable. voice-verified

But voice-verified

If a customer calls in and says my keypad's beeping and the person taking that service request tries to schedule it based on that without asking any additional information, that could be a one hour call or an eight hour call. voice-verified

Uh and that's usually the hardest one to manage. voice-verified

Um so we built an agent. voice-verified

We did we did name this one Seth, the scheduling agent. voice-verified

And um voice-verified

This agent intakes information. voice-verified

So it as the rep on the phone is taking the customer's information, it like type you type in the fields and then we have Google Maps API on there and then we have voice-verified

the technician skills, but then what we have that we really love is it indexed like our last hundred our most common hundred and fifty uh work orders and it looked at the like notes from the person and the transcript from the customer to basically index on like how long did that actually take and how did they describe that problem. voice-verified

So it's not a perfect data set, but it gets us really close so that we can kind of pack in voice-verified

the schedule and it will make a recommended slot on best available or you could type in preferred window or you can even say like this is an emergency. voice-verified

I need like the next available slot from a technician. voice-verified

And what's really cool about that is it will actually surface, hey voice-verified

You can have Bill at one o'clock. voice-verified

But Bill's only available till two thirty and Bill's next appointment is two hours away from there. voice-verified

So like if this is a strategic customer, you know, send Bill. voice-verified

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