Danny Friday
speaker
230 appearances
1 recordings
1 series
first heard Jun 2026
last heard 21 Jun
Danny Friday’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.
Appearances
And hopefully for people thinking about, you know, traditional industries and they're coming from a consumer background, they can think of themselves as actually a very necessary bridge to doing something.
Um, think about gaming for a second.
So a game kind of has to meet someone where
they are, right?
It has to be easy to get into, has to be pretty engaging.
But whether we're talking about something like a game or something like a benefits account in healthcare.
For me, my job is basically the same.
It's to identify what people intend to do.
what they actually do and then actually close that gap.
That gap is really, really annoying in a game.
And that's where you get churn.
But in healthcare, that gap is worth billions of dollars.
And it's coming out of people's paychecks.
So every single UX instinct I've built, meeting people where they are in consumer products, I don't really see that as different when you're trying to meet people where they are in healthcare.
I hope that makes sense.
Um I can describe what sale does, but that's kind of how I feel about it.
I don't want anyone to feel like they should shy away just because their background was in consumer products.
I remember being uh getting Invisible done and I wanted to submit the claim to my administrator and at the time I didn't have that much money, so um I went to Mexico to actually get it done.
Um and in order to actually use your benefit dollars.
You have to provide a receipt, right?
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