Danny Friday
speaker
230 appearances
1 recordings
1 series
first heard Jun 2026
last heard 21 Jun
Danny Friday’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jun 2026 with 1.
Appearances
Um, that receipt has to have like very specific things on it in order for your benefit dollars to be substantiated, um, or other words, um, sufficiently approved.
Um
So my invoice from the dentist had everything that it needed.
Except it was in Spanish.
And it was the fact that it was in Spanish.
That caught me in an endless loop with an administrator who kept on sending me a canned email over and over again, basically saying, Hey, sorry, you haven't provided the information that we've requested.
And I'm like, No, you just don't like it 'cause it's in Spanish.
That's not my problem.
I think I think what I'm describing here in my experience is
a problem that's actually endemic to all of healthcare.
What what it is is a user experience issue.
It might seem small, but when you think and zoom out about maybe regulated industries even broadly.
Are we really thinking about user experience at the end of the day, or are we just ticking the boxes so that contracts renew?
Right?
Um and I think we're seeing that a lot.
Um and so, um sorry, sorry to interrupt you.
I I don't know if you had a thought you wanted to share there, but
And and it and it starts also with like creating a cultural change, truly, in in not just financial services, but traditional industries overall.
Like we've all accepted that this software sucks, you know, anything related to a highly regulated industry, you're just almost prepared for the software to suck, right?
So it so what happens when you sort of start to change the culture and what happens when companies start entering in the space to start changing the culture and and become really obsessed at that, right?
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