David Rosenthal
speaker
40,888 appearances
64 recordings
4 series
first heard Aug 2022
last heard 14 Sep
David Rosenthal’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 12 in all, peaking in Oct 2025 with 3.
Appearances
When you tap into people's basic instincts, good things happen.
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The way it worked was if you were a salaried employee, which started at assistant store manager, you got stock options.
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If you were an hourly employee, you couldn't be granted stock options, but you got this stock purchasing program, which in the early days they set up as you can buy stock at a 15% discount to the current trading price.
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And we'll give you a no risk guarantee.
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So if the price ever goes down below what you bought it for, we will fill the gap for you.
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And then they did all this education to the associates and say, hey, you really need to do this.
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Yes.
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And it all comes back to the specialty retailer model versus general merchandise.
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Let's say you're Costco or Walmart.
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You set up the same thing.
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No associate on the floor is going to be that good at customer service that a customer is going to come in and buy $10,000 worth of toilet paper.
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Hardware and home improvement is different.
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So there are these legends within the company.
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The one that gets told often is the faucet washer that leads to a kitchen remodel.
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So legend is customer comes into the store with a faucet that he's brought in from his kitchen sink.
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He says, hey, my faucet is leaking.
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I think I need a new faucet.
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I know it's probably going to be a couple hundred dollars.
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And the store associate who has plumbing experience looks at the faucet and says, oh, no, no, you don't need a new faucet.
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Like we can fix this.
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Showing 1041–1060 of 40,888 · page 53 of 2045
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