Dr. Jake Taylor Jacobs

A lot of people in a lot of organizations try to fix the people versus fixing the system.

Fix the system, fix the problem.

Fix the system, fix the problem.

Fix the people, send them to the same system, same problem.

If you're a CEO or in the C-suite, you've been watching this dynamic play out without understanding why it never gets better.

New directors get hired, consultants come and go, technology gets implemented, and somehow you end up back in the same place.

Now you know why.

You've been treating symptoms while the disease persisted.

The disease is operational blindness.

And until you cure it, the symptoms will keep reoccurring.

We call the book, Operational Blindness,

Why healthcare leaders can't see what's costing them millions and finally how to fix it.

We played also with the subtitle, operational blindness, and the subtitle, the hidden force destroying healthcare operations from the inside out.

I don't know which one we'll go with.

Both are nice, but I think I like the destroying healthcare operations from the inside out.

The hidden force, that's intentional.

This isn't a loud problem.

It's not a crisis that announces itself.

There's no alarm that goes off.

There's no red flashing light on the dashboard.