Dr. Ron Walls

speaker

191 appearances 1 recordings 1 series first heard Nov 2019 last heard Nov 2019

Dr. Ron Walls’s voice in public audio — every appearance, attributed to the second.

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McKinsey on Healthcare · Getting the right care to the right people at the right cost: An interview with Ron Walls · 8 Nov 2019 podcast

And I think that holds organizations back.

The continuous improvement culture, I think, also is wearying for people, makes people feel weary that no matter what they do, they have to do more.

So I think there's something between the burning platform and continuous improvement where you have people feeling like they're really marching towards something.

And they're getting farther and farther along with each day or each week or each month or each measure.

I think there's a big difference because we're looking at the same thing through two different lenses.

At the senior management level, we are looking at productivity and measuring it and thinking about how that affects our performance.

At the frontline level, they're thinking about efficiency.

What helps them get through their day?

And if you think about a physician in a practice, for example,

we tend to expect that physician and all of the people around him or her to just work harder and do more and see more patients.

And in reality, what we should be doing is sitting down with them and saying, what ruins your day?

What keeps you from being efficient?

And when we do cost reductions in healthcare, we often look at the lowest common denominator, people who don't do direct patient care or are supplemental to direct patient care.

And those are the very people that enable the providers to really do what they can do.

So from our senior perspective, we're thinking about productivity and generation of margin or efficiency or high patient satisfaction or high quality.

We're thinking of all of that.

And at the front line, they have those considerations, but I think it's really about efficiency.

It's about how can I do what I do so well without all these distractions and all the interference that the system normally creates for me.

And we have to be accountable to them for that.

One of the challenges we have in healthcare is that we have these intrinsic beliefs that we think are inalienable from the standpoint of the physician or the patient, for example.

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