Dr. Ron Walls

speaker

191 appearances 1 recordings 1 series first heard Nov 2019 last heard Nov 2019

Dr. Ron Walls’s voice in public audio — every appearance, attributed to the second.

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McKinsey on Healthcare · Getting the right care to the right people at the right cost: An interview with Ron Walls · 8 Nov 2019 podcast

We have to do better now, and we have to build a foundation for the future.

In some levels, it was probably too financially or operationally focused.

But at a larger level, I think people got it that if we don't do well, we can't do what we want to do.

It's like it is in any other operation.

If you can't set a direction and model a behavior and have everyone feel like they're consistently performing to a common goal, then I don't think any of it can work.

So it isn't about the senior managers or the junior managers or the frontline workers.

It's about all of those people.

And one of the things that we did that has given us real success is we created a program called Active Asset Management that gets a group of senior leaders around a table, including six chairs and two vice chairs, every Wednesday for an hour.

And we look at how the organization is performing.

We look at how it did last week.

We look at how it's doing this week and how it's going to do next week and the week after that.

And that gives everyone a clear understanding of what kind of actionable items have arisen that they can head out then and work with their teams to improve.

And as those teams see and measure and hear about those improvements, everybody gets excited and the whole thing sort of lifts together.

And that has reached right down to the frontline staff.

When people create this burning platform concept that everyone believes is so necessary for change, or a lot of people believe, the

The problem is that when the platform fire goes out, so does the enthusiasm.

And one of the things that we've really focused on is what are our long-term goals?

If your long-term goals are to be better, to rebuild your balance sheet, to operate more efficiently, to make a higher margin, to be able to channel more of that margin into mission work, if those are long-term goals, then you never really reach an endpoint with them.

You can reach milestones, and the milestones are exciting and get people re-energized to go for the next milestone.

But I think when you create too much of a sort of crisis mentality or burning platform mentality, people start to feel like they've dodged that crisis and they can back off.

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