Dr. Ron Walls
speaker
191 appearances
1 recordings
1 series
first heard Nov 2019
last heard Nov 2019
Dr. Ron Walls’s voice in public audio — every appearance, attributed to the second.
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Appearances
And healthcare, as a risk-averse industry, is not so ready to fail.
I could see a future where our intellectual property and knowledge
say with big data and with AI interpretation of images, for example, could pair with the platform delivery people, the vendor, and create a completely different kind of patient experience in terms of how the imaging is managed.
and also quality and safety in terms of how it's interpreted.
But I think at the front end of that, we have to be able to rebuild the entire patient experience.
We have to think of how patients enter our system, how they interact with it, how much we're doing online,
how much we're doing automatically or at kiosks and people are checking in, how much we're monitoring them remotely.
We really haven't even begun to scratch the surface of that.
And when you compare us to other industries with pretty high quality and safety expectations, like the airlines, we're pretty far behind.
I think it's really important to bring people in from outside the organization and from outside healthcare where it's appropriate.
For example, three years ago when we were looking for the CFO here, I specifically instructed the search firm that I wanted someone from outside healthcare.
because I wanted someone who could think completely differently about how we operate as a business and how we think about finance as a strategy and management tool rather than simply a reporting function, which is often what it is in healthcare.
And we ended up getting someone
who was ideal because he had been both inside and outside healthcare.
And he transformed how we think about these kinds of decisions you're asking, like how we spend capital and evaluating things that we're undertaking to see if they really do carry the kind of return or the impact that we want.
Well, I'll come back to active asset management for a moment because everything that we do in that regard really falls under that umbrella.
But the great thing about active asset management was that it was
Born of necessity, we really had to get a lot better.
But as we laid it all out, we had ideas from lots of different people.
And those ideas became really mainstream in how we thought about reorganizing ourselves and doing better.
Showing 101–120 of 191 · page 6 of 10
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