Dr. Ron Walls

speaker

191 appearances 1 recordings 1 series first heard Nov 2019 last heard Nov 2019

Dr. Ron Walls’s voice in public audio — every appearance, attributed to the second.

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McKinsey on Healthcare · Getting the right care to the right people at the right cost: An interview with Ron Walls · 8 Nov 2019 podcast

It was creating an environment in which people felt like there was a framework

and that they could contribute to that framework and the framework was divided into areas that were really understandable so that operating units really looked and felt like operating units and we could measure them but the key to that was having really sophisticated data reporting

So people understand week to week exactly where we are.

We go through an enormous amount of data.

It's visually presented so that it's really easy to follow.

We can see things and make decisions now in four or five minutes that would have taken us, and I'm not exaggerating, two or three months of committee or task force meetings before.

to just understand what the problem was.

And we've seen improvements in the operating room, in the cath lab and the EP lab, in endoscopy.

We are working now on inpatient flow, which we've also affected very favorably.

And we've redesigned some of the infrastructure, like care continuum management, with a view to saying, what do we need to think about in 2019 that is going to enable these kinds of changes and functions?

There are two fundamental reasons people produce and use data.

One is to avoid making a decision and the other is to make a decision.

When you synthesize the data down to a really actionable format, then that defines the steps that people will take using those data.

And if they make those changes and that system fixes or self-corrects as a result,

then those dashboards should go away.

In our Active Asset Management program, we have something that we affectionately call the tweak of the week because even with data that we were looking at every week for 30, 40 weeks in a row, on week 41, someone would say,

have we ever thought of looking at these data this way and that would lead to a couple of questions in a short conversation and by the next week our data analysis group would have a new presentation of those data that would answer yet another question and when we do that we typically stop looking at things as well so that overall over time the amount of data we're looking at has grown but we have added

data that has become much more actionable and we've taken away data that are not.

So I think getting people really focused on what is it we're trying to do and the theme that we keep coming back to is, is this actionable?

What are we going to do about it?

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