Dustin Sims
speaker
586 appearances
1 recordings
1 series
first heard Jul 2026
last heard 7 Jul
Dustin Sims’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
But, yeah, when guys come to you and say, I've been getting bad jobs, I'm just kind of down on my luck, and you'll come and talk to me or the dispatch team and say, hey, can we just hook this guy up for a little bit?
He needs a little boost in morale.
And then half the time you forget.
Either way, the guys will, you may have gotten this message, say, I'll let dispatch know, and you forget because you're busy.
And then, you know, a week or two later, the guy texts you back and says, thanks, Tommy, I'm getting great jobs.
practically and how does making the customer the focus help align the team where everyone's motivated by different things titles money career growth etc yeah so i'm gonna i'll go back a little ways and you know how i kind of got this mentality when i was just a kid you know 16 years old i worked for this pet shop i worked for a pet store
And it was a small pet store, family owned, been around forever, right at the time when these Pet Smarts and Petcos were coming out everywhere.
So there was major competition.
You know, these companies were coming in at, you know, with lower prices.
And it was drilled into me at that time that customer service is everything.
We're carrying the bags of dog food out to the cars.
We're doing everything we can to give that customer a great experience.
That store is spotless.
Um, who wants to buy from a place that smells like crap?
You know, we're talking about dealing with pets here.
And, um, so that was my first experience had great, a great owner of that company and a great first manager who, um, really taught me how important that customer experience was without, um,
And it just seemed natural.
It made sense to me.
So I bought in immediately at 16 years old.
And then later, first couple years of college, I worked for Vons, a grocery store.
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