Dustin Sims
speaker
586 appearances
1 recordings
1 series
first heard Jul 2026
last heard 7 Jul
Dustin Sims’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
And...
And that's really what I'm looking for in a good employee.
A good employee that gives a shit will bend over backwards to take care of the customer.
They're going to do all the right things.
And I'm not saying that incentives should go away because I think, especially at scale, you need to do something to drive the right behavior.
But the truth of the matter is what I've seen is
The metric isn't always the right behavior.
It's not always right.
There's some things you can't quantify.
Like, you know, I've heard dispatchers say, well, you know, I can't miss one phone call because it's going to affect my pay.
But I've got three people over here asking me a question about their texts or about their customers and they're waiting.
So I have to go make sure that I answer the phone instead of letting it roll to somebody else.
When really the bigger gain, the bigger benefit to the customers and to the organization would be to answer these questions.
And so that's just one little example of how, you know, you can kind of, you can go awry with incentives by all of a sudden that's all somebody's focused on is the numbers and not focused on doing the right thing.
Yeah.
Um,
Really difficult, really difficult to find that.
But sometimes it's in how the person dresses.
Do they take pride in their appearance?
You see their car in the parking lot, do they take pride in their car being clean?
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