Dustin Sims
speaker
586 appearances
1 recordings
1 series
first heard Jul 2026
last heard 7 Jul
Dustin Sims’s voice in public audio — every appearance, attributed to the second.
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recordings per month · last 12 monthsRecordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.
Appearances
And, you know, I could give a million examples, but he's just cool-headed.
I think he knows when to put the screws to somebody in a good, positive way.
And he knows when he shouldn't.
And I don't know, I...
I can't say enough good things about Luke.
He's a rock star.
I think he's, you know, I always say, I think he's the most valuable person at the company.
Yeah, I mean, we've been implementing AI in the call center and in the dispatch department for, I guess, LACE has been about the last year and a half or so.
You know, we had some problems to solve that was difficult through service titan.
We are, you know, our abandoned rate...
was going up you know we were missing calls because we just couldn't staff for those spikes in call volume we didn't have great visibility into our metrics um you know in service titan when an agent takes an incoming call they get to determine whether that was a lead or not yeah
There's gray area.
You know, yeah, we I think we rooted out the people that were, you know, possibly lying.
So I I didn't have to deal with it once I got to the department because my predecessors dealt with that pretty severely.
But, yeah, I mean, we didn't know exactly what our data was.
You think about it.
A call comes in.
and it's one of these gray areas like there's no way anybody could have booked that ah that wasn't really a lead so we just we kind of left it to them to and that's just the nature of the system to uh self-manage those those call dispositions and um so we needed lace to come in and listen to the transcripts and say what what actually happened was this a leader wasn't it and you know they they give us insights to our actual booking rate
And cancellation rate.
And cancellation rate.
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