Dustin Sims

speaker

586 appearances 1 recordings 1 series first heard Jul 2026 last heard 7 Jul

Dustin Sims’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 1 in all, peaking in Jul 2026 with 1.

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The Home Service Expert Podcast · He Went From a Window Tint Shop to a $400M Company (His One Hiring Rule) · 7 Jul 2026 podcast

And a lot of other things, you know, the sentiment of the customer on the phone.

We've got a whole playbook built out where are our agents doing what they were trained?

Are they hitting all these points?

And LACE has given us visibility.

Before we had LACE, we had one QC guy that was going through and listening to three calls per agent per week, which he did a great job at it, but it takes time.

It's nothing.

It's nothing in the grand scheme of things.

So this allows us to give a playbook score to every agent based on all their calls.

Yeah.

Absolutely.

When the vendors are working with – like Lace is a great example.

There are other options.

Oh, 100%.

Yeah, and all of them have their advantages.

But what I like about Lace is when we ask for something, they give it attention.

They're on a weekly call with me, and we're going through where we need improvement, some new builds that we need, and they're just very responsive.

So it's a great partner.

And I've always believed that –

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